February 20, 2024

All about Air Canada Policy for Cancellation, Flight Changes, Baggage, Standby or More

It is pretty easy to change or cancel a flight with Air Canada. Changing or canceling a flight can be complicated, expensive, and time-consuming if you don’t know what. In case you’ve booked a flight with Air Canada and wish to change or cancel, the guide below will help you navigate through Air Canada Policies and what policies apply to your particular situation.

After reading this guide, you’ll know how Air Canada Policies work and how you can save time and money by doing what works best for you.

Air Canada Cancellation Policy

As per Air Canada Cancellation Policy You may cancel your purchase of tickets up to 24 hours after purchase and Air Canada will provide you with a full refund without penalty. This policy applies to refundable as well as non-refundable fares.

Basic economy ticket: Air Canada will not allow you to cancel a basic economy ticket unless it is canceled within 24 hours from the time it was purchased. However, there are some circumstances in which you can cancel and request a refund if Air Canada changes your flight schedule by 2 hours or more, if you have military orders, or if you or your travel companion dies.

non-refundable tickets: Standard, Flex, Comfort, and non-flexible business or premium economy fares are classified as non-refundable.

This means that you will be charged a $200 fee to cancel your ticket. After paying the fare, you can apply the unused value of your ticket to future travel, provided your new travel begins no later than 1 year after the original ticket issue date and you have canceled the original ticket prior to departure of the first flight.

Sometimes things happen that are out of our control and can force us to cancel our travel plans. Unfortunately, the flight cancellation process can be expensive and complicated if you don’t know all your options.

If you booked your flight with Air Canada and need to cancel, you’re in the right place! Here’s all the information you need to navigate their cancellation policy and determine which policies apply to your situation.

Refundable ticket: Latitude and Premium Economy or Business flexible fares are classified as fully refundable. If you purchased one of these tickets, cancellations can be made at any time prior to your flight departure and the refund will be issued to your original credit card within 7 days (should appear on your statement within 1–2 billing cycles).

award ticket: If you have booked an award ticket with Air Canada and it has been more than 24 hours, the cancellation fee is $125 for those canceling through aeroplan.com and $150 for those canceling through an Aeroplan contact center.

If you have Diamond status in Air Canada’s Aeroplan program, those figures are reduced to $30 for online cancellations and $100 for contact center cancellations. Those with top-tier Altitude Super Elite 100k status with Air Canada will not be charged cancellation fees.

Air Canada’s 24-Hours Cancellation Policy

Under Air Canada’s 24-hour cancellation policy, you can cancel your airline ticket within 24 hours of purchase and receive a full refund, regardless of the type of ticket you purchased.

Remember

If you cancel your ticket more than 24 hours after purchasing it, you will be charged a fee unless you have a refundable ticket.

Air Canada Refund Policy

If, due to a situation within Air Canada or required for safety purposes, your flight is delayed three hours or more, or cancelled, and you refuse the alternate travel arrangements offered because travelling no longer serves a purpose, we’ll refund the unused portion of the ticket or, if you aren’t at your point of origin, refund your ticket and return you to your point of origin. If your flight is delayed three hours or more, or cancelled, because of a situation outside Air Canada’s control, any refund is subject to applicable fare rules.

Air Canada Flight Change Policy

Air Canada understands that things may change, and you may need to adjust your travel plans accordingly. You can make changes to your flight booking any time before the scheduled departure time, subject to availability.

  • Air Canada does not allow flight changes for those with basic economy tickets after the initial 24-hour window.
  • For Standard fares, after the 24-hour window has passed, Air Canada charges a change fee of $100 for flights that depart in 60 days or less and $25 for flights that depart in 61 days or more. If you’re changing to a more expensive option, you will need to pay the difference in price.
  • For Flex fares, after the 24-hour window has passed, Air Canada charges a change fee of $50 for flights that depart in 60 days or less and $25 for flights that depart in 61 days or more. If you’re changing to a more expensive option, you will need to pay the difference in price.
  • For Comfort fares, after the 24-hour window has passed, Air Canada charges a change fee of $25 for flights that depart in 60 days or less and $25 for flights that depart in 61 days or more. If you’re changing to a more expensive option, you will need to pay the difference in price.
  • If you purchased a Latitude, premium economy, or business class ticket, you can change your ticket without being charged any additional fee. If you’re changing to a more expensive option, you will need to pay the difference in price. If you’re changing to a cheaper flight, the difference in fare will be refunded to your original method of payment.
  • If you need to make a change to your award ticket, you can do so up to 2 hours before the flight departs — but you will be charged a fee depending on the fare class. The fee is $100 per direction for all ticket types. This drops to $75 for those with Aeroplan Diamond status, and those with Altitude Super Elite 100k will not be charged a fee.

If changing a flight on Air Canada is done on the date of the purchase, then you can make the modifications for free. Check out the following for more details:

  • To change your Air Canada flight ticket after 24 hours or failed to change flight within 24 hours of the booking, you will need to pay a certain amount as the change fees according to the route and fare type chosen
  • Change flight ticket Air Canada policies allow all passengers to make changes to their journey according to the new plans
  • When you inform the airline in advance, they may waive certain fees
  • As per the Air Canada flight change within 24 hours policy, you can rectify the errors for free for 24 hours
  • The airline has the right to change the administration fees if you change your Air Canada flight at the airport or Air Canada ticketing office.

How to connect with Air Canada customer servie

Changing your Air Canada flight is easy, but you’ll need to do it before your original flight departs. Here’s how:

GO ONLINE

Visit  aircanada.com/mybookings to see other flight options. You can rebook a different flight at no charge within 5 days from your scheduled departure.

REQUEST A REFUND

You can request a refund if you were not rebooked on another flight that departs or arrives within three hours of your original departure or arrival time, or if we add a connection to your itinerary. Visit aircanada.com/refunds to learn more.

CALL US

Call Air Canada at (888) 635-5228 and our specialists would be happy to assist you (for international and other numbers, visit aircanada.com/othernumbers).

Cost to change Air Canada Flight

  • Basic Economy: not permitted
  • Standard Fares: $150 ($100 for routes between Toronto and JFK, LaGuardia, or Newark airports)
  • Flex and Comfort Fares: $75 ($0 for routes between Toronto and JFK, LaGuardia, or Newark airports)
  • Latitude, Premium Economy, and Business Class: $0
  • Award Tickets: $100 per direction for all ticket types ($75 for those with Aeroplan Diamond status, and those with Altitude Super Elite 100k will not be charged a fee)

What Are the Restrictions on Changing Your Air Canada Flight Booking?

Air Canada Flight Change Policy comes with a few restrictions that travelers should keep in mind.

  1. The new flight must have the same departure and arrival airports as the original flight.
  2. The new flight must be within the same fare class as the original flight.
  3. The new flight must be for the same passenger as the original flight.

Air Canada Same Day Flight Change Policy

Want to fly on an earlier or later flight on the day of travel? Air Canada travelers can make a confirmed same-day flight change for a flat fee of 125 USD (no fare difference applicable). Air Canada same-day change can only be requested on the day of travel, beginning at midnight in the time zone of your scheduled departure. Here is everything that you need to know about the Air Canada same-day change rules –

  • Air Canada same-day flight change is not applicable to the Basic Fares.
  • Standard and Flex fares can be requested for same-day flight change for an Air Canada change fee of 125 USD and 100 USD respectively.
  • Passengers need to adjust their travel to an earlier or a later flight on the same calendar day as the originally scheduled flight.
  • As per Air Canada’s same-day flight change policy, the passenger’s travel must be between the same city pairs (in and out of the same airports).
  • Air Canada mileage members are not required to pay Air Canada same-day change fee and can change a flight beginning 24 hours prior to the originally scheduled departure.
  • Air Canada’s Premium Economy, Comfort Class, and Business Class fare includes a free same-day flight change. In other words, passengers holding a refundable fare are not required to pay Air Canada same-day change fee.

You can rebook a different flight at no charge within 5 days from your scheduled departure. Call Air Canada and specialists would be happy to assist you (for international and other numbers, visit aircanada.com/othernumbers).

How much does it cost to change the date on Air Canada Flight?

For Standard fares, after the 24-hour window has passed, Air Canada charges a change fee of $100 for flights that depart in 60 days or less and $25 for flights that depart in 61 days or more.

How many times can I reschedule an Air Canada flight?

How many times can I change Air Canada Flight? There is no limit to making changes to Air Canada flights, but you have to pay the fee or the fare difference every time you make the changes to your flight. But if you make the Air Canada flight changes within 24 hours of the booking, there will be no charges.

Why I can’t change my Air Canada flight?

Air Canada does not allow flight changes for those with basic economy tickets after the initial 24-hour window. For Standard fares, after the 24-hour window has passed, Air Canada charges a change fee of $100 for flights that depart in 60 days or less and $25 for flights that depart in 61 days or more.

Does Air Canada have a one-time change without a fee?

Yes, passengers can change Air Canada flight bookings for free within 24 hours of the booking only if the scheduled departure date is at least 168 hours in advance at the time of re-booking.

Air Canada Standby Policy

If you ever need to make sudden changes in your travel plans, it might be helpful to know if the airline you’re flying with has some flexibility. If you’re traveling on Air Canada, depending on your ticket, you may be allowed to make a same-day change or fly standby on the same day.

Air Canada allows eligible customers to fly standby—meaning passengers can get on an earlier flight than the one originally booked. It is subject to availability, and the airline must have multiple flights between your city of departure and the city of destination. It is also only available if you haven’t checked in your bags yet.

For those flying under Comfort, Latitude, Premium Economy (flexible), and Business Class (flexible), flying standby is free of charge.

Tips for Successfully Using Air Canada Same Day Standby

When it comes to using Air Canada’s Same Day Standby service, there are a few tips that any traveler should consider in order to be successful. Planning ahead and understanding the requirements of this service is key—it’s important to read up on the specifics and know exactly what is needed before attempting to use it. One useful guideline is making sure you check in with enough time prior to the flight, as Same Day Standby cannot be used at the airport.

Making sure you have an alternate flight choice in mind can also be helpful. When considering standby travel, travelers must keep in mind that there is never a guarantee they will get their desired flight; having an alternate plan can save stress if one ends up not being able to stand by for their preferred route. As such, travelers should make sure they are flexible when using Air Canada’s Same Day Standby service.

It’s also wise for travelers to inquire about potential discounts or memberships with frequent flyer programs when looking into standby travel options with Air Canada; oftentimes these programs offer special rates or extra benefits that may assist them in getting their desired flight faster. Additionally, familiarizing yourself with your departure airport can make all the difference for standby flyers; knowing where potential delays might occur or where rush hours are throughout the day can help reduce stress if last-minute changes need to be made.

Furthermore, familiarity with the various methods through which reservations can be made—like Air Canadian’s website and its mobile app—is key for anyone planning on using the Same Day Standby program effectively. Ensuring that standby tickets are printed ahead of time helps not only minimize unnecessary stress but makes customer service more efficient as well. Lastly, making sure you pay attention to details like weight restrictions and other special requests associated with reserving flights via standby further ensures travelers will enjoy a successful experience when flying with Air Canada.

What does standby mean for Air Canada?

Air Canada stands out among major airlines for its Same-Day Standby Policy, which allows passengers to change their flights at the last minute without penalty. With the policy, customers can change their flights, both domestic and international, without paying the high penalty fees that other carriers often require.

How much does a same-day standby cost?

The ability to go on same-day Air Canada standby depends on the fare class of your ticket; there is no charge for this feature, but some routes will be restricted depending on the fare class paid.

What happens if you miss an Air Canada flight?

If you do arrive late and miss your flight, the best thing to do is contact Air Canada as quickly as possible and explain the situation. Depending on the circumstances, the airline may rebook you on the next available flight or they may even offer a refund.

  • If you arrived late at the airport and missed the flight, you are not eligible to opt for a refund.
  • If you missed your flight under the no-show policy, then the airlines have the right to cancel all your connecting flights, and you will receive a minimum refund.
  • Because of the airline default, the Airline is responsible for the compensation if you missed your connecting flight.
  • If you check in online and cannot get to the airport on time, then according to the Flat Tire rule, air Canada will put you on the net flight available.

Let’s have a look at the following pointers:

  • Air Canada missed flight policy allows its esteemed customers and clients to rebook the flight in case they missed the original for any reason.
  • The airline will place the concerned passenger on another available flight to the same destination and route.
  • The only condition is that flyers can rebook the flight to the same destination and under the same fare class.
  • Significantly, you must inform the airline as soon as possible about your late arrival or you won’t be able to catch the flight. It helps the carrier think about your case to obtain the best scenario for you.
  • Further, Air Canada might try to give you a seat on the next flight when you reach the airport within 2 hours after the departure of the original flight.
  • Remember, in the event, you reach the airport and initiate the rebooking request beyond the stipulated time, Air Canada will consider it as a ‘No-Show’ and cancel the booking.
  • What if Air Canada cancels the flight itself? All passengers are eligible to capture refunds or alternate flights at no additional cost.
  • The Canadian aviation corporation will include a visitor on the stand-by list when he/she reaches the airport within two hours after the departure time.
  • Moreover, when you miss the last Air Canada flight of the day, the airline will serve you on the first flight of the next day. It all depends upon the availability of seats, however.

Air Canada policies for pregnant travelers

If you have a normal pregnancy and no previous history of premature labor, you may travel by air up to and including your 36th week on Air Canada, Air Canada Rouge, and Air Canada Express.

After 36 weeks of pregnancy, your healthcare provider may advise against flying. And some airlines don’t allow pregnant people to fly after 36 weeks. The airline also may require a letter from your health care provider that states how far along in your pregnancy you are and whether flying is advised.

  • Pregnant passengers are allowed to travel up to the end of the 36th week of pregnancy without a medical certificate.
  • Pregnant passengers travelling beyond the 36th week of pregnancy, must have a medical certificate indicating their due date and fitness to travel.
  • All pregnant passengers must have a medical certificate indicating their due date and fitness to travel for flights scheduled to take place between the 37th week and the 40th week of pregnancy.
  • Pregnant passengers are not allowed to travel in their 9th month of pregnancy (40 weeks or beyond).
  • All expectant mothers must sign a form acknowledging that they understand and accept the risks associated with flying while pregnant.
  • For multiple pregnancies, passengers may only travel until the 32nd week of pregnancy.

Air Canada Baggage Policy?

  • Carry-on luggage: Whatever your destination (international or within Canada), all travellers on Air Canada are allowed to bring one piece of standard carry-on baggage and one personal item free of charge. Examples of personal or standard carry-on luggage include a backpack, roller bag, camera bag, purse, laptop, cat, or small dog carrier.
  • Liquids and gels: Liquids and gels in your carry-on luggage must not exceed 100 ml or 100 grams (3.4 ounces). Anything over that limit will be taken away at the airport security checkpoint. Check the CATSA website for the latest updates on flying with liquids and gels on Air Canada.\Checked baggage: Your checked baggage allowance on Air Canada varies depending on your route, fare (Basic Economy, Flex, Comfort, Latitude), class of service (Economy, Premium Economy, Premium Rouge, Business Class) as well as your Loyalty Program status. As a general rule, the 1st checked bag on all Basic Economy fares is $30 and the second bag is $50 (CAD/USD).
  • Other equipment or baggage: Special items such as sports equipment, musical instruments or hunting equipment must be registered with Air Canada before your trip. Make sure to register any special items at least 24 hours prior to your flight departure (note that the approval of special luggage items is not guaranteed). Depending on how/if they are approved for travel, all special items may count as extra baggage fees.
  • Exceptions: Persons traveling with an infant on their lap are allowed one extra standard-sized carry-on bag for their child’s belongings.

The Air Canada (AC), Air Canada Express, and Air Canada rouge baggage policy for regular basic fares include the following:

Air Canada Carry-on baggage

1 personal item – Fee-free, Checked baggage / Hold luggage – Applicable fees per bag increase with the number checked.
Overweight and Oversize bags – Applicable fees per bag depending on weight and size categories & Sports equipment – Certain items might have applicable fees.

Air Canada Carry-on Allowance

1 personal item: FREE
1 standard carry-on bag: FREE

Size Restrictions

Personal: 17 x 13 x 6 inches (43 x 33 x 16 cm)
Standard: 21.5 x 15.5 x 9 inches (55 x 40 x 23 cm)

Lap Infant Carry-on Policy

If you’re traveling with an infant on your lap, you can bring 1 additional standard article for your child’s belongings.
Stroller Check Policy

Smaller strollers can be checked at the baggage counter or boarding gate. The size of the stroller should not exceed a collapsed diameter of 10 inches (25.5 cm) and a length not exceeding 36 inches (92 cm).

Small strollers that are checked at the baggage counter will be available for pick up at the destination’s baggage hall, while strollers that are checked at the boarding are available at the aircraft door upon arrival to your destination.
Large strollers must be checked at the baggage counter.

Air Canada checked baggage / hold luggage policy?

Air Canada standard checked baggage / hold luggage policy details follow:

  • 1 bag standard
  • Maximum dimensions: 62 inches or 158 centimeters (length + width + height)
  • Maximum weight: 50 pounds or 23 kilograms

NOTE: If you have purchased Air Canada’s Economy Basic fare, your checked bag is $60 CAD/USD per direction (plus taxes).

Air Canada Seat Selection Policy

For travelers who wish to know the seating options, the Air Canada seat selection policy should be helpful. It features Economy, Preferred Seating, and several other options. The policy comprises the facilities that you can expect with them.

Its use can also be seen when you have to reserve a particular option for comfortably enjoying your journey with Air Canada.

When booking a flight with Air Canada, one of the considerations that passengers often have is selecting their seats. Seat selection allows travelers to choose their preferred spot on the aircraft, whether it’s by the window, in an aisle seat, or towards the front for a quicker exit. In this article, we will explore the seat selection options offered by Air Canada, how to choose your seat, and any additional considerations to ensure a comfortable and enjoyable journey. Let’s dive in and discover more about seat selection in Air Canada!

Seat Selection Options in Air Canada

Air Canada offers several seat selection options, allowing passengers to customize their flying experience. Let’s take a closer look at the available choices and what they entail:

  1. Standard Seat Selection

Passengers booking a flight with Air Canada have the option to select a standard seat at no additional cost. These seats are typically located throughout the aircraft and provide adequate legroom and comfort. Standard seats are ideal for passengers who prioritize cost-saving or have no specific seating preferences.

  1. Preferred Seat Selection

Air Canada also offers preferred seat selection for passengers who desire a more desirable location within the cabin. Preferred seats are strategically positioned, such as those with extra legroom or closer to the front of the aircraft for a quicker exit upon arrival. Choosing a preferred seat incurs an additional fee, but it provides added comfort and convenience during the flight.

  1. Premium Economy Seat Selection

For travelers seeking an enhanced experience, Air Canada provides a premium economy seat selection option. Premium economy seats offer more space, additional legroom, and increased recline compared to standard seats. Passengers selecting premium economy seats enjoy a more comfortable journey, priority boarding, and other premium amenities.

  1. Business Class and First Class Seat Selection

Passengers traveling in business class or first class with Air Canada have access to an exclusive cabin with luxurious seating options. When booking a business class or first class ticket, seat selection is typically included, allowing passengers to enjoy the highest level of comfort and personalized service.

How to Select Your Seat in Air Canada

Air Canada offers various methods to select your seat and ensure you get your preferred spot on the aircraft. Here are the ways you can choose your seat:

  • During the Booking Process: When booking your flight with Air Canada, you will have the opportunity to select your seat preferences. The online booking system will guide you through the seat selection process, allowing you to view the available seats and choose the one that suits your needs.
  • Manage Booking: If you have already booked your flight and didn’t select a seat during the initial booking process, you can still choose your seat later. Simply visit the Air Canada website, navigate to the “Manage Booking” section, and enter your booking reference and last name. From there, you can select your seat based on the available options.
  • At the Airport: If you prefer not to select a seat in advance, you can wait until you arrive at the airport. Air Canada has self-service kiosks where you can check in and choose your seat during the check-in process. However, it’s important to note that seat availability may be limited at this stage, so it’s advisable to select your seat in advance for a better chance of securing your preferred spot.

Additional Considerations for Seat Selection

When choosing your seat in Air Canada, consider the following factors to ensure a comfortable and enjoyable flight:

  • Seat Pitch: Seat pitch refers to the distance between a point on one seat and the same point on the seat in front or behind. Consider the seat pitch if you require extra legroom or prefer more space during the flight.
  • Seat Location: Depending on your preferences, you may want to select a seat by the window for a scenic view, in an aisle seat for easy access to the aisle, or towards the front of the cabin for a quicker exit upon arrival.
  • Extra Fees: Keep in mind that while standard seat selection is usually included at no extra cost, selecting preferred seats, premium economy seats, or seats in higher cabin classes may incur additional fees.
  • Traveling with Companions: If you’re traveling with a companion, consider selecting seats together to ensure a more enjoyable journey.
  • Special Assistance: If you require special assistance due to mobility limitations, medical conditions, or traveling with young children, it’s advisable to contact Air Canada in advance to discuss your needs and ensure appropriate seating arrangements.

By taking these factors into account and selecting your seat accordingly, you can enhance your comfort and tailor your flying experience with Air Canada.

Air Canada Name Change Policy

Yes, you can change the name on your Air Canada ticket only due to legal and valid reasons. A complete name change is questionable while spelling mistakes can be corrected after paying a fee. If there is a minor error, then air canada allows a name change without a fine. Otherwise, a minimum of 25 USD to a maximum of 200 USD will be charged to change the name on the Air Canada ticket. For instance, it charges approximately 25 dollars for making any change.

There is an Air Canada Name Change Policy that you should be aware of when making any changes to Air Canada tickets. Below are the following policies that you must follow while making any changes to your airline ticket: –

  • A passenger can make changes free of charge if there are minor misspellings. Name changes must be made within 24 hours of booking the flight.
  • If they fail, the airlines charge $60 according to passenger name change charges.
  • If a passenger wants to change his last name, he must follow some legal situation of the airlines and then he can make any change.
  • To change the last names of the passengers, they must present change vouchers and also some certificates that depend on their name.
  • Passengers can make name changes to a flight ticket from the official Air Canada website or through their official contact number.
  • In the name change category, there are some changes that airlines do not allow to change, such as the date of the flight. , destination, date of birth, and gender.

Air Canada Pet Policy

Flying with your pet(dog/cat) could not be as easy on Air Canada. Find the answer to your queries so here, is the information for flying with the pet by Air Canada as per Air Canada pet policy 2024.

Air Canada’s pet policy permits 2-4 pets in the cabin on the same flight so passengers have to call and book the reservation of pets shortly by contacting the customer service team. You have to tell them the pet’s weight, size, and breed.

Pets can travel (in-cabin, cargo ) as per the preference of the passenger.

Note: Minors are not allowed to travel with pets alone.

  • Travel in the passenger cabin (cats and small dogs only).
  • Checked as baggage in pressurized and temperature-controlled areas of your aircraft.
  • Shipped as cargo in pressurized and temperature-controlled areas.

Pets in the Cabin

Air Canada allows 2-4 pets in the cabin per flight. Small cats and dogs are welcome to travel in the cabin if the combined weight of the pet and carrier is under 22 lbs (10 kg). Pets count towards the passenger’s carry-on allowance and must be stowed under the seat for the duration of the flight. The pet fee for travel in the cabin is $50 USD on domestic flights and $100 USD on international flights.

Pets in Checked Baggage

Air Canada allows cats and dogs over 12 weeks old to travel as checked baggage if the combined weight with a carrier does not exceed 100 lbs (45 kg). Each passenger is permitted to travel with up to 2 pets, charged separately. Pet fees for 1-way travel within Canada range between $105-120.75; and 1-way international flights range between $270-318.60. Air Canada may refuse animals to travel in the hold if temperatures are too high.

Pets in Cargo

Air Canada Cargo can arrange safe transport of your pet as cargo if your pet does not meet the requirements to travel in the cabin or as checked baggage.

Carrier Guidelines

For pets traveling in the cabin, hard-sided carriers must not exceed 9″ x 15.5″ x 21.5″ (23 cm x 40 cm x 55 cm) and soft-sided carriers must not exceed 10.5″ x 15.5″ x 21.5″ (27 cm x 40 cm x 55 cm). For pets traveling in the hold, carriers must not exceed 115″ (292 cm) and must be hard-sided, leak-proof, and big enough to allow your pet to stand, turn around, and lie down comfortably.

Air Canada can refuse to transport an animal due to illness, aggressive behavior, poor kenneling, or extreme temperatures at origin, transfer, or destination airports.

Air Canada Check-in Policy

Air Canada flight check-in can be a bit of an intimidating process if you have never gone through it before. Fortunately, the airline carrier provides many options and makes the process as simple as it can be. We explain the check-in facilities in detail so you know what to do and can go through them without any hindrance.

Air Canada Online Check-in

Online check-in is simply the best way to check in for your flight! You can check in from your computer and print your boarding pass.

Why can’t I check in online with Air Canada?

You are flying out of an airport where the service is not available. You are travelling on a flight operated by another airline. Your booking is for more than nine passengers.

Air Canada Mobile Check-in

To access Air Canada Mobile Services, type mobile.aircanada.com on your mobile device’s Web browser.

Open your Web browser on your Internet-enabled mobile device and navigate to mobile.aircanada.com. Once there, select the “Check-in” option.

Enter your first name, last name, identification number (Aeroplan number or booking reference) and departure city.
Select the passengers you wish to check in or make changes for.

Follow the on-screen instructions to select your seat, enter your number of checked bags and complete your check-in.
If eligible for an Electronic Boarding Pass, enter your e-mail address or mobile phone number to complete your check-in and receive your Electronic Boarding Pass. Otherwise, you can obtain your boarding pass at the airport at a Self-Service Kiosk or with an Air Canada agent.

  • You can check in at any time from 24 hours before your flight and
  • at least 45 minutes prior to departure for flights within Canada*
  • at least 60 minutes prior to departure for flights between Canada and other countries (including the U.S.)

Airport Self-Serve Kiosk

  • Check-in from 12 hours before your flight up until the check-in deadline and purchase your travel options.
  • Print your boarding pass and baggage tags.
  • Tag any checked bags then proceed to Baggage Drop-off.

Air Canada Check in Time

Within Canada

  • When to arrive at the airport – 120 minutes
  • Check-in & baggage drop off deadline – 45 minutes
  • Boarding gate deadline** – 30 minutes
  • Boarding gate closes*** – 15 minutes

To/from the U.S.

  • When to arrive at the airport – 120 minutes, From Toronto (YYZ) & Montréal (YUL): 180 minutes (3 hours)*
  • Check-in & baggage drop off deadline – 60 minutes – From Toronto (YYZ) 90 minutes
  • Boarding gate deadline** – 30 minutes
  • Boarding gate closes*** – 15 minutes

International (including Mexico and the Caribbean)

  • When to arrive at the airport – 180 minutes, From international airports:240 minutes (4 hours)
  • Check-in & baggage drop-off deadline – 60 minutes – From Toronto (YYZ) 90 minutes
  • Boarding gate deadline** – 45 minutes
  • Boarding gate closes*** – 15 minutes

Boarding closes at the following times for Air Canada flights:

  • 20 minutes before the scheduled departure time for Canada and to/from the US flights
  • 30 minutes before scheduled departure time for international flights to/from Canada (not including the US and Israel)
  • 60 minutes before the scheduled departure time for flights from Tel Aviv, Israel.

Air Canada Change, Cancellation, and Other Fees: All you need to Know

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Air Canada offers a name change service for free within 24 hours of the initial reservation. Otherwise, it charges $60 as the name change fee.

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