American said its reservation lines are now receiving more volume than 2019.
As U.S. air carriers see record pandemic-era travel, customers are taking to social media to vent their frustration over two-, three- and four-hour wait times to reach a reservation agent at the nation’s largest airlines.
Airlines recommend finding that information online, adding that any customer trying to change, book and search for flights should first try using their apps. The major carriers also offer a call-back option with an approximate wait time. American will allow you to schedule a time within seven days for a call back.