October 3, 2023

Delta Airlines Cancellation and Refund Policy: How to Cancel a Delta Flight

Delta Airlines Cancellation Policy

We understand that your plans may change. Enjoy more peace of mind with no change and cancellation fees when you purchase Main Cabin or above tickets on flights originating from the United States, Canada, Europe, Africa, India, and the Caribbean. Any remaining value will become an eCredit that you can use at any time before your ticket expires* (typically one year from the date of purchase).  

You can change the date, time, or location of your trip prior to departure in My Trips. When changing your ticket, sometimes your new flight may cost more than your original flight. If this happens, you will need to pay the difference in price. Any ticket not changed or canceled prior to departure will have no remaining value. Please note that Basic Economy tickets remain non-changeable and non-refundable in most cases.

For some originating markets, change and cancellation fees will continue to apply for all tickets, including Main Cabin and premium fares.

Already have an eCredit and are ready to book? Visit delta.com/redeem to book your future travel.

Delta 24-Hour Cancellation Policy

The 24-hours flight cancellation policy is applicable for all tickets bought directly from the airlines. The policy allows Delta Airlines to cancel flights within 24 hours, irrespective of fare, and can receive a full refund.

Check out the exception made to the 24-hour Cancellation policy for Delta Airlines:

The 24-hour cancellation policy for Delta Airlines does not apply to the following:

  • Paper Tickets
  • If the ticket is bought from any travel agencies
  • Partially used or reissued ticket.
  • Reach out to the Delta Reservation Desk to cancel the SkyMiles Award ticket.
    • 24-Hour Risk-Free Cancellation
    • If you’re within 24 hours of purchasing your ticket you can cancel your flight without a penalty when you book directly with Delta. Be sure to cancel your flight prior to departure
    • Cancel Your Non-refundable Ticket
    • If you purchased a non-refundable ticket, you may cancel your ticket prior to departure and receive an eCredit if applicable. Basic Economy tickets are cancelable for a charge which is deducted from the original value of your ticket; the remaining value will be issued as an eCredit. 
    • Cancel Your Refundable Ticket or Other Purchase
    • Find information on how to request a refund for your refundable ticket. Follow the steps to cancel your ticket or other purchase prior to departure.

Delta Airlines Cancellation Policy for Basic Economy Tickets

Tickets purchased directly from Delta, including Basic Economy fares, are included in our 24-Hour Risk-Free Cancellation policy. This means you have up to 24 hours after booking to cancel your ticket for any reason and receive a full refund with no change or cancellation fees. 

Basic Economy tickets are non-changeable* and non-refundable in most cases. You may cancel your ticket before departure to receive an eCredit minus a cancellation charge** and apply the remaining value toward a future Delta ticket. Basic Economy Award Tickets are also non-changeable and non-refundable in most cases; you may cancel for a charge in miles which is deducted from the value of your ticket, and the remaining mileage balance will be redeposited into your SkyMiles account.

Trips Originating in the United States, Canada & the Caribbean

We have eliminated change and cancellation fees for Main Cabin or above tickets in the United States, Canada and the Caribbean to anywhere in the world. However, as a reminder, Basic Economy tickets are non-refundable and non-changeable in most cases.

Trips Originating Outside of the United States, Canada & the Caribbean

Depending on where you are flying from and the type of ticket you purchased, change and cancellation fees may apply. The Change and Cancel Waiver is still in effect for flights originating from Asia, Oceania, India and Israel so that customers originating in these regions may continue to change or cancel their flight without incurring a change or cancel fee.

Delta Airlines no-show policy:

The no-show policy for Delta Airlines will be applicable for all types of fares. It does not depend upon the service class selected. The Delta Airlines cancellation policy requires travelers to notify Delta Airlines before the scheduled flight departure if there is a sudden change in their travel plans and retain the fare value. The Delta Airlines no-show policy is said to be applied to the below-stated itineraries:

  •  Non-refundable fares for Delta Airlines.
  • A restrictive fare policy will be applied on flight bookings with non-refundable or refundable fare combinations.
  • Applicable on the varied itineraries and are marketed via Delta Airlines
  • Applicable for partly flown or wholly unused Delta flight segments

Delta Airlines policy to opt for a Full refund:

Delta Airlines’ cancellation policy can help you to refund and cancel the ticket without paying any cancellation fees only if:

  • In case your ticket with Delta Airlines falls under the option of a no-cancellation policy (They don’t accept basic economy tickets).
  • The flight starts from North America and then reaches other parts of the world.
    • The ticket you have bought is to travel within USVI, the United States, or Puerto Rico.
    • You tend to travel between Mexico/United States, and the Caribbean.
  • The ticket is directly bought from Delta Airlines, and you have requested cancellation within 24 hours.
  • If the Delta Airlines flight is delayed by more than two hours.
  • Delta Airlines cancels your ticket.
  • In case you opt to buy a refundable fare.
  • If your travel partner or the passenger has died, you have documents as proof.
  • You have received an urgent military deployment order (Documentary proof is important)
  • You are a Diamond Medallion or Delta Platinum member and hold an award ticket.
  • Any situation that does not allow you to catch your flight is completely at Delta Airlines Discretion.
  • Any special circumstances prevent you from catching your flight—but solely at Delta’s discretion.

Delta Airline refund policy for Canceled Tickets:

Delta Airlines offers a refund for the canceled flights, and also you can receive a full refund if you cancel the flight itinerary within 24 hours or the same day of booking.

Once the risk-free period is over, the chances are high that you, the traveler, will be charged up to a fee of 200$ as the cancellation fee or penalty. These charges will entirely depend upon the time and destination you are opting for the cancellation.

Under these circumstances, if your airline is canceling a flight, then you opt for a full refund from Delta Airlines, which is the original payment mode.

While buying a basic economy fare ticket, and are not eligible to cancel the ticket and are not eligible for any refund.

Here you can also claim a refund for all your unused flight purchases like entertainment plans and programs, Wi-Fi services, priority boarding, etc. It is possible for a refundable ticket.

How can you cancel a ticket for Delta Airlines?

We have listed the steps to help in canceling the ticket via Delta Airlines:

Step 1:

Start by logging in to your account on the official website of Delta Airlines and then select the tab “My Trips.”

Step 2:

Once you hit the “My Trip” tab, look for the flight you tend to cancel or change and select “Modify Flight.”

Step 3:

Now choose to either cancel or change the flight.

Step 4:

In case you are changing the flight, now select your new flight. If you are canceling your ticket, the next page will list the flight itinerary you would like to cancel. Now finalize and hit “request refund” or “cancel,” depending on your booked ticket type.

How to Talk to a Live Person in Delta Customer Service

To speak with a representative about a new or existing reservation, 1 (800) 221-1212 or (833) 246-4558 (New Booking. Changes and Cancellation). If you are a Medallion® Member, check the Contact Us section in the Fly Delta mobile app for your dedicated phone line. To speak with a live agent, you need to press 3 at the first prompt, then say “speak to the representative” and stay on the line (typical waiting time is about 3-6 minutes).

Here are some various Delta Airlines reservations phone numbers given below:

  • Delta Airlines reservations phone number for USA and Canada customers: 1 (800) 221-1212 or (833) 246-4558
  • Delta Airlines reservations contact number for Europe customers: +44 (0)800-783-0747
  • Delta Airlines reservation Assistance by Language: Spanish (En Español) 800-(DELTA)-9629 Chinese 800-327-2850

Alternatively, you can use the following other options available through the Delta phone customer service system:

  • If you are currently on delta.com and need help press 1.
  • If you’re on the flight Delta app and have a question press 2.
  • For all others press 3.

Delta Social Networks Customer Service

The live person of Deta Airlines can be contacted via the social media handles of the AIrlines. This will assist you to contact the person directly and that will solve your issue as well.

The solutions to how to connect with the live person at Delta Airlines is shown in the above article. For any assistance, contact the Customer care number which will solve your issue of bookings, cancellations, and others.  

Delta support e-mail

The traveler can contact the live person at Delta Airlines. The team will revert back to you as soon as possible.

Other resources that can be useful for getting info on an issue with Delta Airlines:

Contact Delta Airlines executive team

Primary Contact: Heidi Gould

  • General Manager – Customer Care
  • P.O. Box 20706
  • Atlanta, Ga 30320-6001
  • Heidi.Gould@delta.com

Secondary Contact: Victoria Forbes Roberts

  • Vice President – Customer Experience Integration
  • P.O. Box 20706
  • Atlanta, Ga 30320-6001
  • Victoria.ForbesRoberts@delta.com

Chief Executive: Edward Bastian

  • CEO
  • P.O. Box 20706
  • Atlanta, Ga 30320-6001
  • ed.bastian@delta.com

How can you use Delta Travel eCredit?

If you have eCredits in your account, you can view them by logging in to the Delta official website and using the SkyMiles number allotted to you. Reach out to the “My Delta” open and select the eCredits and Certificate module from “My Wallet.”

If you want to redeem the eCredits, book your flight, and eCredits will be presented to you on the final page of the transaction. Do know that the maximum number of credits for every ticket is 3. Always remember that every credit should be used within a year of allotment.

How to Apply for a Refund with Delta Airlines?

The most important thing to know here is that you should have a refundable ticket. For the same, you need to fill out the request form to seek a refund for the trip.

How to seek a due refund from Delta Airlines?

Once you look ahead to booking a flight with Delta Airlines, but due to some reasons, you have to cancel the ticket, you have to reach out to their official website and apply for the same. If your flight tickets are eligible, you will surely get a complete refund, and your flight tickets will be canceled in 24 hours.

  • Once the 24 hours are over, the cancellation charges will be applied to all your bookings, and you cannot seek a full refund.
  • Also, if you receive a refund, you can look online and place your request from Delta Airlines’ official website.
  • You can call Delta Airlines’ customer number and request a complete refund. The Delta reservation sales team will guide you in applying for a refund.

The above situations are applicable; apart from them, the Delta Airlines team is available 24/7 to help you. You need to reach out to their support team and request a refund. Once applied, money can take seven days to reflect in your account.

Know about the various covered reasons for Delta Airlines flight Cancellation:

Traveling is always fun but you need to know how to ensure a safe trip toward your destinations. Many airlines, like Delta Airlines, can provide trip insurance for their passengers. The airlines will help in covering many reasons if you have interrupted travel plans.

Reasons you need to know for covering Delta Airlines trip:

Delta Airlines does cover many reasons for their trip cancellation. The airline also offers partial/full refunds for flight cancellations.

A lot of dental or medical emergencies are one of the covered reasons that are included in Delta Airlines’ cancellation trip. The traveler must present relevant medical proof for the flight cancellations.

For domestic flights, Delta Airlines is said to offer all types of trip protection facilities and support for trip cancellations. The trip protection policy may not cover the interruptions occurring outside their country.

Suppose you are employed in the military and also quite active on duty. In that case, Delta Airlines will cover any emergency order received for service/duty for the reason of trip cancellation. Delta Airlines also provides a partial or full refund to the traveler for the same issue.

Frequently Asked Questions about Delta Airlines Cancellation Policy

How can you infer that the Delta ticket you have booked is refundable?

Delta airlines entertain claims that are requested for any fare that allows refunds. The fare refund policies can be checked at the time of flight booking. Most of the time, Delta Airlines flights are non-refundable. Have a look at the policies before booking your next ticket with Delta Airlines.

How can any traveler reschedule their flight with Delta Airlines?

According to the Delta Airlines cancellation policy, if your flight gets delayed by two or more hours, the traveler will be entitled to free refreshments and meals in exchange for waiting time. Also, if there is a situation where the flight gets affected and allows you to wait for more than 6 hours, Delta Airlines will reschedule the flight, or the travelers can also opt for a full refund.

Can a Delta Award ticket be canceled within 24 hours?

Yes, the passenger can cancel the SkyMiles Delta Award ticket within 24 hours and opt for a refund in the form of a reward that will be credited back to their accounts.

Can anyone opt to cancel one of the passengers on Delta Airlines flight tickets?

Yes, travelers can cancel one or more passengers if they have made a single booking. They can opt to dial up the customer care of Delta Airlines and can customize the booking as per their requirements.

How can anyone cancel their Delta flight booked within 24 hours?

Travelers can cancel their Delta Airlines flight over the phone by dialing the customer care number and visiting Delta Airlines’ official website.

Can anyone cancel their Delta flight and can opt for a refund?

Delta Airlines have different refund and cancellation policies based on the billing address’s region and geography. The cancellation policies for Delta Airlines vary for Taiwan, Argentina, Columbia, and the Middle East.

Delta Airlines Flight Cancellation Fee

During the 24-hour risk-free cancellation period

  • Basic Economy: No Charge
  • Non-Refundable Tickets with Travel Originating from North America (Excluding Basic Economy): No Charge
  • Non-Refundable Tickets with Travel Originating Outside of North America: No Charge
  • Refundable /Flex Tickets: No Charge

After a 24-hour risk-free cancellation period

  • Basic Economy: Not permitted
  • Non-Refundable Tickets with Travel Originating from North America (Excluding Basic Economy): No Charge
  • Non-Refundable Tickets with Travel Originating Outside of North America: Remaining value minus $0 to $500 cancellation fee
  • Refundable /Flex Tickets: Refundable

Within 24 hours of flight departure

  • Basic Economy: Not permitted
  • Non-Refundable Tickets with Travel Originating from North America (Excluding Basic Economy): No Charge
  • Non-Refundable Tickets with Travel Originating Outside of North America: Remaining value minus $0 to $500 cancellation fee
  • Refundable /Flex Tickets: Refundable

All customers will have 24 hours from the time of the original booking to cancel a reservation without being charged a cancellation fee, regardless of the fare selected.

How do I cancel my Delta flight without a Fee?

If you’re within 24 hours of purchasing your ticket you can cancel your flight without a penalty when you book directly with Delta. Be sure to cancel your flight prior to departure. If you purchased a non-refundable ticket, you may cancel your ticket prior to departure and receive an eCredit if applicable.

Customers can modify their trips, “including any flights purchased before April 17, 2020, departing March 2020 through March 2021 and all tickets purchased March 1, 2020 through March 30, 2021.” The airline has dropped change fees for all flights originating from North America. Destination changes are allowed.

Cancellations are allowed on Delta, and the value of the ticket may be applied to a new reservation up to one year from the original purchase. Basic Economy tickets are not eligible for refunds.

Can I Cancel My Delta Flight? How Much Will It Cost?

Whether or not a Delta Air Lines flight can be cancelled for a refund and how much it will cost depends on what type of ticket was purchased, where it was purchased, and when it was purchased relative to the cancellation request. Any Delta flight ticket can be cancelled within 24 hours for a full refund, up to 11:59 pm the following day (which can actually be almost 48 hours, depending on what time you bought the ticket).

For example, say you bought non-refundable Delta domestic flight tickets for $650, but your plans changed. When you are ready to purchase new flights, the fare has increased to $700. Your credit is $650 – $200 change fee = $450, so your out-of-pocket cost to buy the new ticket is $700 – $450 = $250.

If the ticket was purchased from a travel agent or online travel agency, there are different procedures and additional fees will be assessed. Typically, these fees range from $25 – $100 per ticket.

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úmero de teléfono de Delta Airlines para reservas, nuevas reservas de vuelos, cambio de fecha, cancelación Reservas, cancelaciones y otros números de teléfono de atención al cliente de Delta Airlines Número gratuito: (800) 325-8224 Departamento de carga: (800) 352-2746

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