January 5, 2022

Delta Unaccompanied Minor Program: Children Flying Alone Travel Policy – All you need to know

Unaccompanied Minor Program : Children Flying Alone - Delta

Delta Unaccompanied Minor: Delta offers a special service for unaccompanied minors and children traveling alone who are less than 18 years old. For these customers, Delta provides a wristband that will track their location within the airport, an airport lounge where they can relax, and a personal escort to ensure that they have a safe journey.

Delta Unaccompanied Minor Program: Guidelines

Child Age At the Time of Unaccompanied TravelTravel Permitted or not Permitted
4 Year & youngerMay, not Travel Alone: Must be accompanied by a passenger at least 18 years old
unaccompanied Minor Program Fee: N/A
5 to 7 YearMay travel on some nonstop flights only
unaccompanied Minor Program Fee: $150 each way for up to 4 children
8 to 14 yearMay travel on some nonstop and connecting flights.
unaccompanied Minor Program Fee: $150 each way for up to 4 children
15 to 17 years: Who has opted to travel as an Unaccompanied MinorMay travel on some nonstop and connecting flights.
unaccompanied Minor Program Fee: $150 each way for up to 4 children

Note: Children ages 15-17 are permitted to travel as standard passengers, provided they can present a valid ID to security personnel. Parents or guardians may also choose to send their children as unaccompanied minors.

If your child is traveling alone as an unaccompanied minor, you (18 years old or older) must accompany the minor through the check-in process and pick up the child at their destination. Review the process to help your unaccompanied minor prepare for their flight.

Delta Unaccompanied Minor Booking: How to book

To determine eligibility and book a reservation for an unaccompanied minor, you must contact Reservations at 800-325-8847 to ensure that the travel is permitted. When you book, the adult making the reservation will provide a 4-digit PIN configuration that will be required to make any changes to the itinerary.

When you arrive at the airport, please see a Delta agent for information regarding drop-off and pick-up for unaccompanied minor travel.

You will receive a wristband for your child to wear during the flight and create a package of documents and ID for your child to use as they travel. At check-in, you must provide the following:

  • Photo ID (license, passport, etc.), Address (as shown on ID), Contact phone number 
  • Name, address and phone number of the adult meeting the unaccompanied minor at their destination

Here are some various Delta airlines reservations phone numbers given below:

Unaccompanied Minor Pick-Up: Delta Airlines

A valid ID and signature of the person meeting the child are required. Delta will not release a child to anyone other than the person named. An accompanying adult should show up at the destination airport two hours before scheduled arrival to obtain a gate pass.

  • If the person coming to pick up a child at the destination changes, the accompanying adult must call Delta at 800-325-8847 to provide the new information.
  • Upon arrival, Delta representatives will verify the name of the person at the destination to pick up a child. If someone other than that person is there, Delta representatives will contact the original accompanying adult to verify their identity.
  • At the airport, it is common to see a pickup person waiting at the gate for an unaccompanied minor. The pickup person must obtain a gate pass before picking up the unaccompanied minor at the gate.
  • The accompanying adult must remain at the gate until the flight is off the ground.

Delta Unaccompanied Minor Program Fees & Policy

The Unaccompanied Minor Program requires a fee of $150 USD/CAD/EUR each way. This fee applies to travel within the United States and internationally on both nonstop and connecting flights, in addition to the ticketed adult fare.

  • Unaccompanied minors delta is required for children between the ages of 5 and 14 who are not traveling with an adult. Assistance will be needed for these unaccompanied minors, since they are not old enough to travel alone. At least 18-years-old, or the child’s parent/legal guardian must come with them.
  • Nonstop flights are the sole option for children between the ages of 5 to 7.
  • Nonstop or connecting flights are available for children aged 8-14, but only on Delta, Delta Connection (except A.A. Eagle), KLM, and Air France flights.
  • Although Delta does not mandate unaccompanied service for children 15-17, it will give it upon request.
  • The last connecting flight of the evening cannot accommodate a kid who an adult does not accompany. This eliminates the requirement for a hotel stay. If you have issues regarding connecting flights, contact Reservation Sales before you book at delta.com.
  • For flights departing between 9 pm and 5 am, unaccompanied children will not be allowed. Exceptions:
    • Airlines that fly to and from Alaska and Hawaii
    • International flight
    • Short-haul domestic flights (2 hours or less, non-stop)
    • One-stop markets where the final flight of each day is the only one available for travel
  • Unaccompanied minors are not eligible for self-service check-in.

How to Talk to a Live Person in Delta Customer Service

To speak with a representative about a new or existing reservation, Call (833) 245-1980 (New Booking. Changes and Canellation). If you are a Medallion® Member, check the Contact Us section in the Fly Delta mobile app for your dedicated phone line. To speak with a live agent, you need to press 3 at the first prompt, then say “speak to the representative” and stay on the line (typical waiting time is about 3-6 minutes).

Here are some various Delta airlines reservations phone numbers given below:

  • Delta airlines reservations phone number for USA and Canada customers: (833) 245-1980
  • Delta airlines reservations contact number for Europe customers: +44 (0)800-783-0747
  • Delta airlines reservation Assistance by Language: Spanish (En Español) 800-(DELTAAIRLINES)-9629 Chinese 800-327-2850

Alternatively, you can use the following other options available through the Delta phone customer service system:

  • If you are currently on delta.com and need help press 1.
  • If you’re on the flight Delta app and have a question press 2.
  • For all others press 3.

Delta Social Networks Customer Service

The live person of Deta Airlines can be contacted via the social media handles of the AIrlines. This will assist you to contact the person directly and that will solve your issue as well.

The solutions to how to connect with the live person at Delta Airlines is shown in the above article. For any assistance, contact the Customer care number which will solve your issue of bookings, cancellations, and others.  

Delta support e-mail

The traveler can contact the live person at Delta Airlines. The team will revert back to you as soon as possible.

Delta Sky Zone

If you’re traveling with a child who has a connecting flight, Delta offers airport lounges for their entertainment. These lounges are located in Atlanta, Cincinnati, Detroit, New York (JFK), Los Angeles, Memphis, Minneapolis, Salt Lake City and Seattle.

Delta has created child-only areas in some of its airport lounges that are staffed by Delta representatives. These areas provide a safe, comfortable place for your child to wait for connecting flights or when you are delayed. In these children-only areas, your child will find entertainment such as books, toys, and video games.

Delta Unaccompanied Minor Flying: Tips

  • Unaccompanied Minor Reservations: When making a reservation for an unaccompanied minor, Travel Agents may contact Global Sales Support for assistance. In the U.S., Canada, Guam, Puerto Rico and US Virgin Islands call 800-325-8847 and in all other locations call Delta Reservations to ensure that the PNR is documented correctly.
  • Baggage: In order to avoid losing your baggage, do not carry many items. It is a good idea to attach ID and contact information on the outside or even the inside of their baggage.
  • Food: Many flights do not offer meals and only supply snacks, so it’s a good idea to pack food for the flight. In other cases, you may want to give the child a sum of money to spend in case they get hungry, and some parents even give their child their credit card or debit card.
  • Entertainment:It is also a good idea to give your child some form of entertainment. Popular items include tablets, books, and other toys that keep them occupied.
  • Inform the child properly:Your child will most likely be nervous about traveling alone for the first time. Do whatever you can to put your child at ease. Explain that they should only speak with Delta Airlines agents if they have any questions or need help from them.
    In addition, make it clear that they should never leave the airport or even the gate area without a Delta Airlines employee with a badge.
  • Sitting in different cabins: If a child ages 5-14 is going to be sitting in a separate cabin from an adult 18 years or older, they must enroll in the unaccompanied minor program.

What Happens If One of My Child’s Flights Is Delayed and/or Cancelled?

If there’s any indication that your child’s flight may not operate as scheduled, we’ll advise you and suggest that you make alternative travel arrangements. If the delay or cancellation occurs en route, Delta employees will:

  • Rebook your child on the next available departure to their destination
  • Stay with your child until they can be boarded on an alternate flight
  • Contact the person at the destination who is designated to pick up the child and/or the person listed as an emergency contact. The call will be attempted until contact is made.

Under very rare circumstances, an overnight is required (e.g. a major snowstorm). In these situations, we will provide overnight and meal accommodations for your child.

Delta will provide supervision for your child while he or she is staying overnight with a Delta employee. If this unusual circumstance occurs, you will be contacted with information regarding the details of your child’s stay.

What Happens When It’s Time for a Child Traveling Alone to Board the Aircraft?

An airline employee will escort the child to their seat before boarding begins. This allows time for:

  • Introduce the child to the flight attendants, Introduce the child to the cockpit crew, time permitting (kids love this part)
  • Take the child to his or her seat and assist with carry-on items, Familiarize the child with the safety features of the aircraft
  • Advise the child of lavatory locations, Inform the child if assistance is required to contact a flight attendant and to remain in their seat upon landing as a flight attendant will get them when it is time to deplane

Can I Board the Aircraft with my Child?

No, You will be asked to say goodbye in the terminal area because access is restricted to ticketed passengers. We do ask, however, that you stay in the gate area until the child’s plane takes off.

Who will Transfer my Child from Flight to Flight?

If your child is traveling alone, he or she will need a special escort. A badged employee will meet your child’s arriving flight and accompany him or her through security. The employee will take your child to the connecting flight and escort him or her on board.

If your child’s layover is longer than four hours, the employee will take him or her to a secure location like the Delta Sky Zone, and turn his ticket and the Unaccompanied Minor over to the next Delta Air Lines representative in the room.(the employee keeps your child’s documentation until it is time to go to the connecting flight).

Another representative will escort your child onto the connecting flight at the appropriate time. The representative will introduce him or her to the flight attendants.

What age is an unaccompanied minor on Delta?

Enrollment in the Delta Air Lines Unaccompanied Minor program is mandatory for children 5 to 14. If you prefer that your 15 to 17-year-old travel without supervision, please advise the agent at the time of the reservation and it will be noted.

Can minors fly by themselves on Delta?

Delta provides special services for children who are flying by themselves. Children 5-14 years of age traveling without an adult (18 years plus) are considered an Unaccompanied Minor (UMNR) and must participate in the UMNR program. Unaccompanied Minor (UMNR) service is mandatory for ages 5-14.

Does Delta require ID for minors?

IDs. Minors, unlike adults, are not required by law to show a U.S. federal- or state-issued photo ID for domestic flights, but will need to show a valid passport for international flights; this includes infants.

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