July 9, 2021

How to Cancel Flight on United Airlines: United Cancellation Policy & Fee, Rebook Canceled Flight

United Cancellation & Refund Policy & Fee: How to Cancel a United Flight

The fear of having your flight canceled often plagues the minds of many people who like to travel. Imagine yourself on a beach with its beautiful waves and fresh sea food, but you might be left with an awful feeling when things go south and we are left with only one option which is the cancellation of a flight. But, the United cancellation policy makes it easy to cancel a flight.

Seeking Assistance from United Airlines Customer Service! 

United Airlines Booking, Flight Change & Cancellations: (833) 213-8767

Contact Information: 

United Airlines Baggage Tracking: +1(800)-335-2247 

In this article, we are going to discuss all of the different policies offered by United Airlines.

Table of Contents

A step by step process to cancel your United Airlines ticket

  • In order to cancel your ticket, visit the airline’s website or switch to a mobile application.
  • Click on the “my reservations” option, as soon as you tap on my reservation, the website will ask you for your ticket number and name.
  • Enter your ticket number and name, then select “cancel”. The airline will send a notification
  • The airlines will send a notification indicating your flight is canceled. You can request a refund if your ticket is eligible for it.
  • United Airlines have lower cancellation fees compared to other airlines’ fees.

United Cancellation Policy Overview:

  • According to the United Airlines “Cancellation Policy,” a customer can cancel his/her ticket within 24 hours from the time of booking to avoid a cancellation fee.
  • If you do not complete your 24 hour reservation within the 24 hours you will be charged a cancellation fee. This can easily be avoided by purchasing a refundable ticket.
  • United Airlines has two different types of tickets when it comes to ticket cancelation. They are Refundable and Non-Refundable.
  • According to United Airlines’ policy, any Refundable ticket may be canceled at any time. Customers will receive a complete refund without any cancelation fee.
  • Non-refundable tickets are available for 24 hours after they are purchased. If the customer cancels the ticket within that period, he/she will not have to pay a cancellation fee. However, if he/she exceeds this time frame, then the customer must pay the cancellation fee.
  • United’s cancellation policy is only applicable for tickets that are directly purchased from the United Airlines website, customer care centers, and ticket offices.
  • In the case of a refund on a United gift certificate, the customer receives an electronic travel certificate.
  • If you purchased your ticket from any third-party travel agency or online travel retailer, then the United Cancellation policy does not apply. You will have to check with these agencies about their specific policies regarding cancellations.
  • According to United Airlines, customers must pay a cancellation fee for any flight departure regardless of whether their flight is refundable or non-refundable.

United Airlines 24 Hours Cancellation Policy

Well, every airline across the globe provides a risk-free cancellation window to its passengers. Why? because uncertainties can occur at any time. There may be situations that do not allow one to travel. It can be any medical emergency, illness, Govt or court orders, and death.

So by keeping in mind, Airlines have to provide some relief in their cancellation policy. That’s what United Airlines is offering. But the United is promoting this Risk-free cancellation window as 24 hours flexible booking policy.

Now, let’s have a look at that what is there in this policy? Well, as per the 24 hours cancellation policy. A passenger can ask for a cancellation and refund. Only if the request of cancellation is been raised within the 24 hours of making United Airlines Reservations.

United Flight Cancellations: Basic Economy Ticket

United Airlines will not allow you to cancel a basic economy ticket unless it is within 24 hours from the time it was purchased and was purchased a week or more before departure.

United Flight Cancellations: Non-Refundable Ticket

When you purchase a refundable ticket on United Airlines, you can cancel your flight at any time without paying a penalty. You will get a full refund for the original ticket price. Keep in mind that refundable tickets often cost a lot more than nonrefundable tickets. What you get in return for the higher fare is the peace of mind that you will get your money back if you cancel your flight.

Be prepared to wait up to seven days for a refund. According to Frommer, the U.S. Department of Transportation has a regulation in place requiring airlines to credit you within seven days of receiving an application for a refund.

See also  What to do when United Airlines changes your flight schedule

If it has been more than 24 hours since you booked your ticket, you will pay a $200 cancellation fee on domestic flights and up to $400 for international flights depending on fare class.

After you pay the cancellation fee, you can apply the unused value of your ticket toward a future trip with United as long as your new trip begins no later than 1 year from the ticket’s original issue date, and you canceled the original ticket before the departure of the first flight.

Hot Tip: Non-refundable tickets can still be refunded in the event of the death of the passenger or passenger’s traveling companion or because of military orders. Supporting documentation is required.

United Flight Cancellations: Refundable Ticket

When you cancel your flight on a nonrefundable United Airlines ticket, you will not get a refund. You can put the cost of your canceled ticket toward a new ticket, but you will be charged a change fee of between $50 and $150, at the time of publication, depending on your destination and the type of change you are making.

In the case of certain unplanned events, such as the death of a traveling companion or an immediate family member, or jury duty, United Airlines will provide a refund. According to its refund policy, an application can be made in those circumstances, and a refund will be issued, minus a processing fee of $50 at the time of publication.

If you’ve purchased a refundable ticket, cancellations can be made any time before the departure of your flight and the refund will be issued to your original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

Award Ticket

Cancel FeeGeneral Member Premier SilverPremier GoldPremier PlatinumPremier 1K
61 or more days before departure$75$50$25$0$0
60 or fewer days before departure$125$100$75$50$0
No-Show$125$125$125$125$125

The fee for canceling your award ticket and having your miles redeposited can vary greatly depending on your status level with United.

If you cancel your flight 61 or more days before departure, the fee is $75 for general members, $50 for Silver members, $25 for Gold members, and $0 for Platinum and 1K members. If you cancel your flight 60 or fewer days before departure the fee is $125 for general members, $100 for silver members, $75 for gold members, $50 for Platinum members, and $0 for 1K members.

If you no-show for your flight you will need to pay $125 to have your miles redeposited, regardless of your status level.

For same-day changes on award tickets, United charges $75 for Silver and general members. Elite members at the gold level or above will have the fee waived.

Changing or canceling paid United tickets

Canceling or changing paid United tickets that aren’t covered by a travel waiver or another special circumstance is subject to certain fees imposed by the airline. However, there is one type of paid United ticket that isn’t eligible for changes or cancellations: Basic Economy fares. Unfortunately, these can only be adjusted under very specific circumstances.

If you’re not eligible for a waiver, you’ll be subject to one of the following fees if you choose to cancel or change your United flight.

TICKET TYPECHANGE/CANCELLATION FEE
Basic EconomyN/A (not allowed)
Nonrefundable ticket$200 for domestic tickets$200 — $400 for international tickets
Refundable ticket$0

As you can see, international United flights can cost up to $400 to change or cancel depending on your ticket’s fare class. United doesn’t publish how much each fare class costs to change, so call United or start the cancellation process on the carrier’s website to see the fee for your flight.

Generally, United won’t issue refunds to your original form of payment for canceled tickets. Instead, you’ll be issued a travel certificate that you can use for a future flight. This certificate will be for the value of your ticket minus the cancellation fee incurred. For example, in the case of a $300 domestic ticket from Newark (EWR) to Chicago-O’Hare (ORD), you’ll receive a $100 voucher — the $300 from the original flightless the $200 cancellation fee. Note that these vouchers must be used within one year of your original ticketing date.

Changing or canceling tickets booked with credit card points

United tickets that are booked through credit cards travel portals like the Chase Ultimate Rewards travel portal, Amex Travel, or Citi ThankYou Travel Portal are subject to the same cancellation fees discussed earlier. This includes tickets covered by travel waivers as discussed earlier.

Both the Chase travel portal and Amex Travel are letting customers covered by the coronavirus travel waiver change or cancel tickets through United’s website. The same restrictions apply, so make sure to read the travel waiver on United’s website so you know what to expect if canceling during the waiver.

What is the cancellation fee for United Airlines?

Basic EconomyNot permitted
Non-Refundable$200 for domestic flights and up to $400 for international flights depending on fare class
Refundable$0
Award TicketVaries (see category)

United Award Ticket Cancellations

Canceling with redeposit 31 or more days before departure

  • General Member: $0
  • Premier Silver: $0
  • Premier Gold: $0
  • Premier Platinum: $0
  • Premier 1K: $0

Canceling a U.S. flight with miles 30 or fewer days before departure

  • General Member: $125
  • Premier Silver: $100
  • Premier Gold: $75
  • Premier Platinum: $50
  • Premier 1K: $0
  • Canceling United international tickets that do not originate in the U.S. 30 or fewer days before departure

  • General Member: $125
  • Premier Silver: $100
  • Premier Gold: $75
  • Premier Platinum: $50
  • Premier 1K: $0
  • No-Show

    • General Member: $125
    • Premier Silver: $125
    • Premier Gold: $125
    • Premier Platinum: $125
    • Premier 1K: $125

    Here is a step-by-step guide to Rebook your Flight on United Airlines

    • Go to the airline’s website and click on “my trip.”
    • Now click on “cancel flight” and enter your details like ticket number and name.
    • Once your cancelation is confirmed, you can book a new flight by clicking on “Reservation.”
    • If you have any flight credits, you can use

    United Refundable ticket: Refund Policy & Fee

    If you are unsure about your travel plans, a refundable ticket is a way to go. Refundable tickets cost a little more than non-refundable ones, but they allow you to cancel without incurring any penalties.

    A refundable ticket means that even if you cancel your flight, the airline still has to give you a full refund. Because of this, it is also called “cancel for any reason” and allows you to cancel your flight until the day of departure and not have to pay a cancellation fee.

    See also  How do I Manage my Booking with United Airlines

    The refund is done very quickly and easily if you have a refundable ticket. The refund will be done within 7 business days, and the refund will be done in the same payment mode as you used to book your ticket.

    United Non-Refundable ticket: Refund Policy & Fee

    If you buy a non-refundable ticket, you cannot get any refund in case you cancel your flight and will be charged a cancellation fee of $200.

    When you buy a non-refundable ticket, the payment will not be refunded. However, you will get credit for this payment as a refund and can use it to book your future flights.

    United AIG Travel Insurance

    Travel insurance is a plan called AIG travel that you can use with your United Airlines travel guide. This service will cover all of your travel expenses and investments for any emergency that arises while you are on the trip.

    How do I get a refund from united airlines?

    Refunds are only available for refundable tickets within seven business days of booking. The customer can choose to have a refund credited to their original method of payment or as an eCredit that they can use toward the purchase of future flights.

    In order to get a refund from United Airlines, you must follow their 24-hour policy. You can cancel your ticket within 24 hours of booking, and there will be no cancellation fee.

    To request a refund, go to the United Airlines website or mobile application and click on “Manage Reservations” then fill in the request refund form. Once you submit it, you will be refunded within 7 business days in the original payment form or e-credit form.

    What if United Airlines canceled my flight and it is not offering a refund?

    If you have been forced to cancel your flight, you will need to visit the United Airlines website and click on “my trip”. You can then fill out the refund form to request for refund.

    United services will get back to you in a very short time and based on ticket eligibility you will either get your money back or an ecredit which can be used for your future flights.

    How to avoid United Airlines change and cancellation fees in general situations?

    A list of a few common ways to avoid paying the flight change and cancellation fees to United Airlines is as below:

    1. Try to change or cancel your flight on United Airlines within 24-hour time limit
    2. Try to apply changes on your United Airlines flight or cancel it up to 60 days before from scheduled departure
    3. Book a flexible fare on United Airlines that includes the free flight change and cancellation service

    How to avoid United Flight Cancellations fees due to flight delay?

    United flight delay compensation also helps to avoid the change and cancellation charges likewise. In fact, at the time a flight is delayed from the United Airlines side the passengers are eligible to get compensation too. Moreover, for knowing the flight delay rules that help to avoid United Airlines flight change and cancellation charges, grab the data form below:

    1. United Airlines simply allows the passengers to change their flight or cancel it without any charge when it is originally delayed from the arrival time
    2. On the other hand, United Airlines pays extra compensation to the passenger in case of flight delays when unable to notify them within stipulated time

    Hence, people who have Book a Flight with United Airlines recently can avoid the extra fees while changing or cancelling their flight tickets in the ways described above. On the other hand, if you face any kind of issue during changing or cancelling your United Airlines flight ticket, get further assistance from a customer service representative. You can get in touch with the United Airlines customer care center at any time via multiple modes offered by them.

    What to do when United Airlines Cancel your flight

    • As per United Cancellation Policy, If your United flight is canceled without any prior notification, then you are eligible to get a full refund on your canceled flight.
    • You can only make any kind of refund request if your flight is canceled without any specific reason such as airport strikes or say where the situations were under the control of the airline’s carrier.
    • If the airlines canceled a flight due to uncontrollable reasons such as air traffic, bad weather, etc, then you can’t get any kind of refund on that flight.
    • If you have a non-refundable flight, then you may also get a refund instead of travel credits and you can also make a request of changing or rebooking your flight to the next available flight.

    You can also dial the United Airlines Booking number if you have any kind of query regarding the refund rules or other things on the canceled flights. By dialing this number, you can very easily resolve all sorts of United Airlines-related queries whether it’s refund or flight cancellation.

    All customers have 24 hours from the time of their original booking to cancel their flight without being charged a cancellation fee, regardless of the fare selected, as long as the ticket was purchased a week or more before departure.

    United Flight Cancellations: 24-Hour Flexible Booking Policy

    United Airlines has a 24-hour flexible booking policy that allows for a full refund of the fare if a ticket is canceled or changed within 24 hours of booking. For example, if you book a ticket on United at 8 p.m., you have until 8 p.m. the next day to cancel the ticket and get a full refund. Under this policy, you can also make changes to your flights within 24 hours of booking and not pay a change fee.

    Does United Airlines have free cancellation?

    United’s 24-hour flexible booking policy gives you the freedom to make changes to select reservations within 24 hours of booking and ticketing, without being charged change fees if you made your purchase one week or more before the flight was scheduled to depart.

    How To Cancel a United Flight Ticket Online?

    1. Click on to “My Trips” at the United Airlines flight search form.
    2. Enter your 6-digit booking number along with your last name.
    3. Choose the trip that you are looking to cancel.
    4. On the very next screen, It will display a total amount that you will be getting as a refund.
    5. Click “Cancel Trip” and note down the final refund amount.
    6. Do not forget to check the registered email id for the cancelation confirmation from United Airlines.
    See also  United Airlines to Add More Than 400 Daily Flights in July and inaugurates Nonstop flights between Washington and Ghana

    Now depending upon the type of ticket purchased. United will issue a future credit or will be sending you the complete amount directly to your bank account. That will be taking from 3 to 7 business days.

    How to Get a Refund for a United Airlines Ticket?

    When asking for a refund for a United Airlines flight ticket, your best bet is to use their website. Depending on the circumstances, you will have two possible courses of action:

    • Requesting a refund within 24 hours from the purchase
    • Requesting a refund after 24 hours from the purchase

    United Airlines Refund Request Within the 24-Hour Window

    If you purchased a ticket in the last 24 hours and you need to cancel it with a refund you should: 

    1. Open the Manage reservations page
    2. Select Flight, if not selected by default
    3. Type in your confirmation number and the last name on the reservation
    4. Hit Find
    5. Follow the rest of the instructions to cancel your ticket or change it, if applicable

    Other United Airlines Refund Requests

    In case you missed the 24-hour window, you still have the option to ask for a refund in the following manner:

    1. Go to the Refunds page
    2. Make sure you are in the Request a refund field
    3. Fill in your personal information
    4. Add your flight details 
    5. Explain the reason for your refund request in 1,000 characters or less
    6. Attach any relevant documents
    7. Provide your email address for future contact
    8. Click Submit

    United Airlines Refunds via Mail

    In situations where you cannot use the Request a Refunds online form, or you need to provide certain documents in paper, you can contact the company by postal mail at United Airlines, United Refunds, P.O. Box 4607, Dept. NHCRF, Houston, TX 77253-3056. If you choose this option to file a refund request, make sure to include your:

    • United ticket number
    • Flight information
    • Contact information 
    • Nature of your request

    United Airlines Refunds via Phone

    Even though a phone is not specified as a viable way to handle refund requests, United Airlines has a phone line dedicated to additional questions regarding refunds. It is not included as an option on the Refund Policies page, but some Reddit users managed to finalize their refund requests over the phone. They can be reached at 1-800-864-8331. Make sure to check United’s Contact page, and our guide to contacting UA customer service, which can save you time!

    United Airlines Same Day Cancellation

    Below are important United Airlines same-day flight change policy guidelines.

    If you are a Premier Gold, Premier Platinum, or Premier 1K member, you will not have to pay the same day flight change fee on United Airlines Premium Silver and Mileage Plus members are payable for the day flight change fee even, that’s $ 75 on United Airlines. will have to make your standby changes the same day 60 minutes before the scheduled take-off time.

    Contact the United Airlines Booking Center/customer relations for more information on United Airlines’ same-day cancellation policy and other information regarding your reservations from the travel experts.

    United Airlines Hold Policy:

    United Airlines offers a unique feature to put the booking on hold for days until you make payment later and confirm your purchase. This booking option is made easier by FareLock, which limits the price of the ticket upwards and ensures that your flight is full. FareLock is available on the official United Airlines website, the United app, and with the Customer Service Center.

    Under this policy, you can suspend the reservation with a choice of 3 days or 7 days until you confirm your purchase. It guarantees the fixed price of your itinerary during the hold period. To find the FareLock logo, you need to check the fare of the flight you selected, and then you can purchase it to hold your reservation for a desired length of time.

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