July 9, 2021

United Cancellation Policy & Fee: How to Cancel United Airlines Flight

United Cancellation & Refund Policy & Fee: How to Cancel a United Flight

United Airlines provides various options for cancelling a flight. Customers can select a method that is most convenient for them and get their money back in the shortest possible time. The airline also allows customers to change their itinerary if they want to make small adjustments to their flight plans. Here are the details of United Airlines cancellation policy:

Table of Contents

How to cancel your United flight

United Airlines ensures that you can either cancel your flight online or by calling its customer care service. You can also cancel your ticket from the official website of United Airlines. If you wish to cancel your flight online then you need to follow the below-mentioned steps:

  • Step 1: Go to the official website of United Airlines on your mobile phone/ computer.
  • Step 2: Enter the confirmation number, first name, and last name of any passenger associated with the booking.
  • Step 3: Tap on “Find my trip”
  • Step 4: Find the flight which you want to cancel.
  • Step 5: Select “Cancel trip”.

Next, Call United Airlines (833) 844-0728 or (1-800-864-8331) 

Different Ways To Connect With The Live United Airlines Live Person

Connecting with the live United Airlines live person is easy. There are several ways you can get in touch with them and get your questions answered, including:

- Chat: Chat live with a representative 24/7 through our website or mobile app. You can also use chat to check on your flight status or make changes to your reservation.

- Email: Email us at [email address]. Please include your name, flight number, and date of travel in the subject line so we can answer your question as quickly as possible.

- Phone: Call United Ticket Agent at 1-800-[(833) 246-4453] (within the U.S.) or 1 (800) 864-8331. Agents are available 24 hours a day, 7 days a week to help you with any booking issues, Cancellations, or changes to your itinerary.

Cancel United Airlines Flight by Calling

There are a few different ways to get in touch with United Airlines. United’s customer service phone number is 1 (800) 864-8331, and you can call that number to get help with problems like Flight Change & Cancellation, Seat Change, and much more.

You also have the option of talking to United live on Twitter. The airline has an entire team of support agents dedicated to responding to tweets from customers. You’ll want to be sure to include @United in your tweet so that the team is alerted when you send it out.

You can also contact the airline via Facebook or Instagram. You’ll want to make sure you send your message as a direct message rather than posting it publicly on either platform.

United even has a virtual assistant called Coco that you can chat with on Facebook Messenger if you’d prefer not to talk to a human agent.

Canceling a Flight on United by Visiting Airport

To cancel your flight in person, visit any United Airlines airport ticket office with your reservation information, photo ID and method of payment used to purchase the itinerary. Be sure to allow enough time before your flight departure to complete the cancellation process and take advantage of standby on another flight.

United Airlines Cancellation Policy :

The passengers are required to follow certain rules and regulations while canceling a flight ticket so that they do not face any trouble later on. Let us take a look at some of the important cancellation policies offered by United Airlines :

  • In case a passenger has booked a non-refundable flight ticket, then he/she will not be eligible for any refund after cancelling the ticket.
  • However, they can use the amount towards purchasing another flight ticket in the future.
  • Also, if a passenger has booked a refundable flight ticket, then he/she can claim a full refund of their flight fare within 24 hours of booking their flight ticket.
  • After 24 hours, they will have to pay a fee of $200 as cancellation charges, and whatever is left after that can be used.
  • If you cancel your flight after 24 hours of booking, then you have to pay a certain amount as a cancellation fee.
  • The refund amount will be transferred to your original mode of payment within 7 business days if you cancel your flight after 24 hours of booking on united.com or on the mobile app.
  • Passengers who cancel flights before the departure date have to pay a cancellation fee (varies depending on the type of ticket).
  • If you cancel your flight after 24 hours of booking, then you have to pay a certain amount as a cancellation fee.
  • The refund amount will be transferred to your original mode of payment within 7 business days if you cancel your flight after 24 hours of booking on united.com or on the mobile app.
  • The airline may issue partial or full refund depending on the type of ticket and the fare rules applicable to it.
  • If you have booked a Basic Economy fare, you will not get any refund from United Airlines.

United Airlines Cancellation Fee

The cancellation fee depends upon what kind of ticket you have purchased. As per United Cancellation Fee, the tickets are classified into four types:

United Refundable Tickets Cancellation: For a refundable ticket, you can cancel your tickets whenever you want without paying any cancellation fees unless you cancel the flight on the day of departure.

United Nonrefundable tickets Cancellation: For a non-refundable ticket, you can cancel the ticket, but you have to pay a cancellation fee of $200 cancellation fee on domestic flights and up to $400 for international flights depending on fare class if you are canceling after 24 hours from the point of booking.

United Basic Economy tickets Cancellation: Basic Economy ticket holder are not eligible to cancel their ticket.

United Award tickets Cancellation: For an award ticket, you should pay $25 to $125 as a Cancellation fee depending on your destination.

United Airlines Cancellations Policy for Basic Economy Ticket

United Airlines will not allow you to cancel a basic economy ticket unless it is within 24 hours from the time it was purchased and was purchased a week or more before departure.

If you cancel your flight, you have the right to get a full refund of your unused Basic Economy tickets within 24 hours of your purchase. This applies to United-operated domestic and international flights.

If United cancels your flight, you may be entitled to compensation under the Department of Transportation (DOT) rules if it’s a domestic flight. There may be no compensation for international flights (unless covered by EU regulation).

United Airlines Cancellations Policy for Non-Refundable Ticket

When you purchase a refundable ticket on United Airlines, you can cancel your flight at any time without paying a penalty. You will get a full refund for the original ticket price. Keep in mind that refundable tickets often cost a lot more than nonrefundable tickets. What you get in return for the higher fare is the peace of mind that you will get your money back if you cancel your flight.

Be prepared to wait up to seven days for a refund. According to Frommer, the U.S. Department of Transportation has a regulation in place requiring airlines to credit you within seven days of receiving an application for a refund.

If it has been more than 24 hours since you booked your ticket, you will pay a $200 cancellation fee on domestic flights and up to $400 for international flights depending on fare class.

After you pay the cancellation fee, you can apply the unused value of your ticket toward a future trip with United as long as your new trip begins no later than 1 year from the ticket’s original issue date, and you canceled the original ticket before the departure of the first flight.

Hot Tip: Non-refundable tickets can still be refunded in the event of the death of the passenger or passenger’s traveling companion or because of military orders. Supporting documentation is required.

United Airlines Cancellations Policy for Refundable Ticket

When you cancel your flight on a nonrefundable United Airlines ticket, you will not get a refund. You can put the cost of your canceled ticket toward a new ticket, but you will be charged a change fee of between $50 and $150, at the time of publication, depending on your destination and the type of change you are making.

In the case of certain unplanned events, such as the death of a traveling companion or an immediate family member, or jury duty, United Airlines will provide a refund. According to its refund policy, an application can be made in those circumstances, and a refund will be issued, minus a processing fee of $50 at the time of publication.

If you’ve purchased a refundable ticket, cancellations can be made any time before the departure of your flight and the refund will be issued to your original credit card within 7 days (it should appear on your statement in 1-2 billing cycles).

United Airlines Award Ticket Cancellation

Cancel FeeGeneral Member Premier SilverPremier GoldPremier PlatinumPremier 1K
61 or more days before departure$75$50$25$0$0
60 or fewer days before departure$125$100$75$50$0
No-Show$125$125$125$125$125

The fee for canceling your award ticket and having your miles redeposited can vary greatly depending on your status level with United.

If you cancel your flight 61 or more days before departure, the fee is $75 for general members, $50 for Silver members, $25 for Gold members, and $0 for Platinum and 1K members. If you cancel your flight 60 or fewer days before departure the fee is $125 for general members, $100 for silver members, $75 for gold members, $50 for Platinum members, and $0 for 1K members.

If you no-show for your flight you will need to pay $125 to have your miles redeposited, regardless of your status level.

For same-day changes on award tickets, United charges $75 for Silver and general members. Elite members at the gold level or above will have the fee waived.

United Airlines Paid Ticket Cancellation

Canceling or changing paid United tickets that aren’t covered by a travel waiver or another special circumstance is subject to certain fees imposed by the airline. However, there is one type of paid United ticket that isn’t eligible for changes or cancellations: Basic Economy fares. Unfortunately, these can only be adjusted under very specific circumstances.

If you’re not eligible for a waiver, you’ll be subject to one of the following fees if you choose to cancel or change your United flight.

TICKET TYPECHANGE/CANCELLATION FEE
Basic EconomyN/A (not allowed)
Nonrefundable ticket$200 for domestic tickets$200 — $400 for international tickets
Refundable ticket$0

As you can see, international United flights can cost up to $400 to change or cancel depending on your ticket’s fare class. United doesn’t publish how much each fare class costs to change, so call United or start the cancellation process on the carrier’s website to see the fee for your flight.

Generally, United won’t issue refunds to your original form of payment for canceled tickets. Instead, you’ll be issued a travel certificate that you can use for a future flight. This certificate will be for the value of your ticket minus the cancellation fee incurred. For example, in the case of a $300 domestic ticket from Newark (EWR) to Chicago-O’Hare (ORD), you’ll receive a $100 voucher — the $300 from the original flightless the $200 cancellation fee. Note that these vouchers must be used within one year of your original ticketing date.

Useful resources

Refund Form & Policies – United Airlines

24-hour flexible booking policy – United Airlines

Coronavirus (COVID-19) updates – United Airlines

No change fees for United Airlines flights

United Airlines Cancellation within 24 hours of booking

When you book a flight through United.com, we send you an email confirmation. This email contains the details of your itinerary and booking information, including the United record locator number. Record locators begin with either “UA,” “U6,” or “UA-W” followed by six characters.

You can cancel your reservation and request a refund on united.com if you’ve made your reservation at least 7 days before departure and at least 24 hours have passed since your booking was made. The ticket must have been purchased on united.com or united.com/mobile website and be one of the following:

  • A ticket for travel within, to, or from the U.S., Canada, Puerto Rico, or U.S. Virgin Islands on united.com or the united mobile app;
  • A ticket for travel within, to, or from the U.S., Canada, Puerto Rico, or U.S. Virgin Islands on an airline other than United;
  • A ticket for travel between two international points on United only; or
  • A ticket for travel between two international points on an airline other than United (except for tickets purchased in Brazil).

United Airlines Cancellation Policy After 24 Hours of Booking

For cancellations that are made more than 24 hours after booking, you will be charged a service fee of up to $200 per ticket for tickets purchased in the United States, Puerto Rico, or U.S. Virgin Islands or up to $400 per ticket for tickets purchased in all other locations (for example, Canada). This service fee is nonrefundable.

United Airlines Basic Economy Cancellation more than 24 hours after booking

You can cancel a basic economy flight on United as long as it’s more than 24 hours after booking. After that time, you can make changes with no charge, but if you cancel the flight it will cost $200.

If you do cancel the flight, you’ll be refunded the full amount you paid for your ticket (but not the taxes and fees). This means that if you used miles to book the ticket, they’ll be returned to your account

If you’re canceling a basic economy flight within 24 hours of booking, there’s no cost — provided that your flight was booked at least 7 days prior to departure. If it was less than 7 days, then you’ll have to pay a $200 fee for a non-refundable ticket.

United Airlines Nonrefundable Tickets Cancellation more than 24 hours after booking

Nonrefundable tickets can be cancelled for a fee of USD 200.00 per ticket within 24 hours of purchasing your ticket or by 11:59 pm ET one week prior to your scheduled departure, whichever comes first. You can cancel non-refundable tickets on united.com by using the “My Trips” feature. You can also call United Reservations to have your ticket canceled. Refunds are processed in the original form of payment.

If you wish to cancel a nonrefundable ticket and rebook your flight with a new itinerary, you will be charged the difference in fare, plus any applicable fees.

United Airlines Refundable tickets Cancellation more than 24 hours after booking

If you purchased a United refundable ticket and canceled your reservation more than 24 hours after booking, the full cost of the ticket will be credited for future use. If you purchased a United refundable ticket and canceled your reservation less than 24 hours after booking, you’ll be charged a $200 fee per ticket if the ticket was issued in the United States.

If you purchased a United refundable ticket and canceled your reservation more than 24 hours after booking, the full cost of the ticket will be credited for future use.

If you purchased a United refundable ticket and canceled your reservation less than 24 hours after booking, you’ll be charged a $200 fee per ticket if the ticket was issued in the United States.

United Airlines Award tickets Cancellation more than 24 hours after booking

if you need to cancel your United Award ticket, you will be able to do so for free up to 24 hours after booking. After that, you’ll be subject to a $75 fee.

To cancel an award ticket, visit the “My trips” page on United.com and click on the “Cancel reservation” button under your flight details. You can also call United Airlines Customer Service to speak with an agent.

If you are cancelling a non-refundable ticket within 24 hours of booking and your flight is more than 7 days away, you should be able to get a full refund without paying a fee. Otherwise, if it’s less than 7 days before departure, you will be charged the $75 fee.

Is it better to cancel the United flight or change it?

Some travelers prefer to cancel their flight rather than change it. But changing your flight is almost always the best option.

If you cancel a flight, you typically forfeit its full value. The only exception is if you have a non-refundable ticket and cancel within 24 hours of booking, in which case most airlines will give you a full refund (although some airlines, like United and Delta, charge $200 for a cancellation).

Another reason to change your flight instead of cancelling it is because it’s not uncommon for airlines to charge a fee for cancelling — especially if you are cancelling an award ticket, which is not allowed on some airlines at all.

If you change your flight instead of cancelling it, the airline might charge a fee for that too. But that fee is usually less than the cost of cancelling a ticket!

  • If you cancel, you’ll get a voucher for the price of your ticket, minus a $200 penalty. That’s usually less money than if you just change.
  • If the fare will be less than the value of your ticket (including the penalty), then it’s more complicated. You need to consider whether:
  • you’re willing to pay the difference (plus perhaps some extra fees) to change;
  • the value of being able to choose when to fly outweighs the savings and convenience of getting a refund;
  • you have enough flexibility in your schedule that you can switch to almost any other date with no trouble; and
  • you’d prefer not to lose all current benefits (mileage credits, seat assignments, upgrades) associated with your existing reservation.

Can I cancel a United flight booked with miles?

Yes, you can cancel a United flight booked with miles. You’ll be charged $125 per ticket for domestic flights, or $200 for international flights, according to United’s cancellation policy.

If you booked your flight with a credit card that offers travel insurance, you may be able to get the cancellation fee refunded. The Platinum Card® from American Express and the Chase Sapphire Reserve® both offer up to $100 per ticket in airline fee credits every calendar year (meaning January to December).

United Airlines refund policy for your canceled trip

United Airlines offers a full refund for flight cancellations within 24 hours of booking. But in some cases, you’ll get a refund or a credit for future travel when your ticket is canceled. Here’s what you need to know about getting your money back on United Airlines flights.

United Airlines refund policy: If United cancels your flight, changes it by more than 60 minutes or if you’re a MileagePlus Premier member, you can request a full refund instead of rebooking.

Passengers who make changes to their tickets after they book may also be eligible for a refund depending on the fare class and how far in advance they make the change.

How to use a United future flight credit to rebook

The process for rebooking with a future flight credit is a little clunky. To get the most out of it, you have to call United. However, the airline has been known to offer credits for flights that haven’t been canceled and are still operating.

With a little work, you can use those credits to book a new flight or upgrade your upcoming travel if you’re willing to rebook a flight on the same day as your original one. Here’s how:

Call United Airlines. The representative will ask how they can help you and explain that you’re rebooking with a future flight credit.

United Airlines Reservations Phone Numbers: Flight Tickets Booking & Cancellations, Flight Change, etc.

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