Comments on: Qatar Airways Seat Selection: How to Select or Change Seats on Qatar Airways? https://aviationrepublic.com/blog/how-to-select-seats-on-qatar-airways/ Tue, 03 Oct 2023 06:24:51 +0000 hourly 1 By: Carol Illman https://aviationrepublic.com/blog/how-to-select-seats-on-qatar-airways/#comment-63 Mon, 10 Apr 2023 17:23:18 +0000 https://aviationrepublic.com/?p=6953#comment-63 Dear Sir/Madam,
Please can someone help with our query as Qatar Airlines won’t acknowledge our request for a refund on our pre-paid seats £128:00. The letter below only states advanced Seat Reservation not pre paid seat reservation. This has been going on for 3 months now and Qatar Airlines say they won’t accommodate a refund. We paid for a service they didn’t provide. A reputable Airline such as Qatar and the reputation it holds leaves us as customers disappointed.
Yours Sincerely
Carol Illman

Begin forwarded message:

From: Qatar Airways Customer Care
Date: 10 April 2023 at 11:32:26 am BST
To: Peter Bryan Peter Bryan
Subject: CAS-2328170-S5P2G9 CRM:0500000000435


Dear Mr. Bryan,

This is in reference to your email regarding the preferred seats,

We understand your expectations of having a smooth and comfortable flight and appreciate your disappointment when you found out that your pre-booked seat was changed.

At the outset, please allow us to clarify that Advance Seat Reservation (ASR) is applicable on all Qatar Airways flight sectors. However, ASR is not a guarantee. Qatar Airways reserves the right to change or re-assign the seats at any time, even after boarding of the

aircraft if there is any need to do so due to operational, safety or security reasons. However, we note that the seats you were provided were chargeable thus we regret to advise that we are unable to accommodate your request on this occasion.

Thank you for taking the time to write to us. We are grateful for your patronage and look forward to serving you onboard soon.

Yours Sincerely,

Mouna Abidar
Customer Care

Qatar Airways – Going Places Together

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Disclaimer:- This message (including attachments) is intended solely for the addressee named above. It may be confidential, privileged, subject to copyright, trade secret, or other legal rules and may not be forwarded without the author’s permission. If you are not the addressee you must not read, copy or disseminate this message. If you have received it in error please notify the sender immediately and delete the message from all storage devices. Any opinions expressed in this message do not necessarily represent the official positions of Qatar Airways. Any agreements (including any warranties, representations, or offers) concluded with Qatar Airways by using electronic correspondence shall only come into existence if an authorized representative of Qatar Airways has explicitly approved such contract formation. To the fullest extent permissible by law, Qatar Airways disclaim all liability for loss or damage to person or property arising from this message being infected by computer virus or other contamination.

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