July 30, 2022

What to do when you miss your Flight Delta Airlines: Policy & Fee

Table of Contents

Delta Airlines Missed Flight Policy

Delta Airlines has a very specific policy regarding missed flights and the consequences of missing them. In order to ensure that all customers are treated fairly, they have laid out the following policy:

If a scheduled flight is missed due to factors within the customer’s control (such as late arrival), they will be able to rebook at no additional cost on the next available flight. If a passenger misses their flight because of factors outside their control (such as an act of God), they will be able to rebook for free on the next available flight.

Delta provides a missed flight policy that is designed to make it easy for our customers to rebook their travel plans. If you miss a flight, you have several options:

  1. You can cancel your trip and be refunded the money you paid for your original ticket.
  2. You can return home, but only if you are flying within the United States or Canada, and only if you are not traveling on a non-refundable ticket.
  3. You can wait at the airport and take the next available flight on Delta Air Lines or any other carrier that flies to your destination city.
  4. You can request a one-way change fee waiver so that you can fly on another carrier in order to reach your final destination as soon as possible.

“If the passenger fails to occupy space which has been reserved for him/her on a Delta flight and Delta fails to receive notice of the cancellation of such reservation prior to the departure of such flight, or if Delta cancels the reservation of any passenger in accordance with any provision of this rule, Delta will cancel all reservations held by such passenger on Delta flights for continuing or return space, provided Delta originally reserved that space.”

Rule 135 then goes on to add, “Delta is not liable when it cancels the reservation of any passenger in accordance with this rule, but:

“1) If such Delta Airlines Reservations was canceled pursuant to paragraph A) of this rule, Delta will take such action as is provided in Rules 35 and 240 (Flight Delays/Cancellations);

“2) If such reservation was canceled pursuant to other paragraphs of this rule, Delta will refund in accordance with Rule 270 (Voluntary Refunds).”

As far as I can tell, Rule 270 makes no provision for a later arrival, including a missed flight due to delays at check-in or security screening. That’s why passengers are advised to get to airports well ahead of the scheduled boarding time. You can read the whole document yourself at http://www.delta.com/content/dam/delta-www/pdfs/legal/contract_of_carriage_dom.pdf to see if you can find anything specific to your situation that is (or isn’t) addressed.

Discount coach tickets (the kind you and I buy probably buy about 99% of the time), are non-refundable, meaning if you decide not to travel, or miss your flight out of your own fault you lose the ticket. Period.

However, there are some things that you can do in order to protect yourself and get to your destination.

First, take a minute to freak out. Then, when you have that out of your system and your wits about you again, take one of these next steps to correct your course.

How to Talk to a Live Person in Delta Customer Service

To speak with a representative about a new or existing reservation, Call (833) 245-1980 (New Booking. Changes and Canellation). If you are a Medallion® Member, check the Contact Us section in the Fly Delta mobile app for your dedicated phone line. To speak with a live agent, you need to press 3 at the first prompt, then say “speak to the representative” and stay on the line (typical waiting time is about 3-6 minutes).

Here are some various Delta airlines reservations phone numbers given below:

  • Delta airlines reservations phone number for USA and Canada customers: (833) 245-1980
  • Delta airlines reservations contact number for Europe customers: +44 (0)800-783-0747
  • Delta airlines reservation Assistance by Language: Spanish (En Español) 800-(DELTAAIRLINES)-9629 Chinese 800-327-2850

Alternatively, you can use the following other options available through the Delta phone customer service system:

  • If you are currently on delta.com and need help press 1.
  • If you’re on the flight Delta app and have a question press 2.
  • For all others press 3.

Delta Social Networks Customer Service

The live person of Deta Airlines can be contacted via the social media handles of the AIrlines. This will assist you to contact the person directly and that will solve your issue as well.

The solutions to how to connect with the live person at Delta Airlines is shown in the above article. For any assistance, contact the Customer care number which will solve your issue of bookings, cancellations, and others.  

Delta support e-mail

The traveler can contact the live person at Delta Airlines. The team will revert back to you as soon as possible.

Delta’s No Show Policy Updates

  • Delta is applying its “No Show” policy to all tickets purchased or reissued on March 31, 2021, and beyond.
  • Delta Air Lines will require customers to notify the airline prior to departure if they need to change or cancel their ticket. This requirement is in place in order for passengers to retain the value of their ticket.
  • If a customer is a no-show and does not notify their Travel Agent or Delta of a change or cancellation prior to their departure, they will forfeit the value of their ticket.
  • Delta’s No Show Policy only applies to tickets issued on or after March 31, 2021. Customers who have purchased their tickets before March 31, 2021, will keep the value of their tickets.
  • Delta Airlines Policy needs to be updated to ensure customers who are still planning to travel will be accommodated. This is in order to allow our customers access to all available seats if they want to book or change their reservations. The policy has also been aligned with the rest of the airline industry.

Delta’s No Show Policy applies to the following itineraries:

  • All DL-006 non-refundable tickets issued on or after March 31, 2021
  • Refundable tickets are excluded from this policy
  • Most restrictive rule applies for tickets with non-refundable/refundable fare combinations
  • Itineraries that include DL-marketed and DL-operated flights
  • Both wholly unused and partially flown tickets
  • Exception for Post Departure Changes

Delta Air Lines’ Flat-Tire Policy

Delta Air Lines does not have a flat-tire policy in place for the most part. Instead, a spokesperson noted that the airline will take each incident of a missed flight on a case-by-case basis. The spokesperson went on to say that Delta Air Lines will do its best to work with each passenger in the event of a missed flight.

Spokesperson from Delta Airlines said that the reason why the airline doesn’t have a policy in place is because they do not want passengers taking advantage of free same-day standby or changes. They would rather handle each case as it comes.

Being late for a flight is never good. However, if it does not appear that you are going to make it, we suggest calling Delta prior to arriving at the airport in order to see if changes can be made over the telephone. If you are unable to reach a Delta representative on the phone, head over to the nearest Delta ticketing counter upon arriving at the airport

If you miss your flight, you should immediately seek assistance from Delta Airlines.

Delta may allow you to fly standby on a later flight. Be forewarned: Delta has implemented “same day stand-by” fees.

NOTE: Discount coach tickets (the kind you and I buy about 99% of the time), are non-refundable, meaning if you decide not to travel, or miss your flight out of your own fault you lose the ticket. Period.

Now, these nonrefundable tickets can be changed ahead of time for a $50 fee, plus the difference in the ticket price. Not cheap, but better than losing one ticket and buying an entirely new one. But these changed reservations need to be done in advance. So if you miss your flight, they need to be done at least before the plane has taken off – even if you aren’t on it.

Two-Hour Rule

What happens if you’ve already missed your flight? It happens. Luckily for you, there is a little-known rule in the airline industry that is known as the two-hour rule or the flat-tire rule. This is an actual policy at US Airways and Southwest as well as several other airlines, but it isn’t publicized.

Essentially, if there are circumstances beyond your control, like a huge accident on the highway en route to the airport, you may get a little extra help. The two-hour rule states that if a passenger arrives within two hours of their missed flight, the airline employee can put you on the next flight with the same airline on standby at no charge. If you miss the last flight of the day, you’ll be on standby on the first flight the next day.

Pro Tip: If you have membership status with the airline you’re flying, sometimes you can get a little extra help. Do be sure to mention this. Please note that this is not a requirement for Delta, so if you are professional and even made attempts to call the airline before the flight departed and let them know your situation, you are more likely to have great assistance at the airport. If you feel that you are not getting support by the gate agent, you can also request a supervisor, who normally is wearing a Red Coat. They are normally more sympathetic to your situation and may assist you. Again, you need to maintain your coolness.

One-Way Tickets

If you’re more than two hours late, you’re probably out of luck, and getting a new ticket is next up on your agenda. If you’re on the first part of your itinerary, you can’t just buy a one-way ticket rather than paying an expensive change fee. This will usually cancel your whole itinerary. Your best bet is to pay the change fee. However, if you’re on your return flight home and your bags are already ahead of you, getting a cheap one-way ticket is a great solution. Go for it!

The most important thing is not to beat yourself up about missing a flight. It happens to even the most punctual, seasoned traveler. Going with the flow, being flexible, and being kind even when you’re stressed out is part of travel and part of life. Take a deep breath and ask for help. You’ll get where you want to go.

How to Change Your Delta Flight

  • Visit the Delta website and click My Trips. Go to https://www.delta.com/. Once you’re there, click the link that says “My Trips” on the left-hand side of the screen
  • Input your flight details. You’ll have to type in your first and last name and flight confirmation number. Once you type them in, click “Find my Trip.” The next page will display the itinerary for your flight.
  • Change the dates and details of the flight and click search. On this page, you can select the days of your travel and search for a new flight. Enter the new flight that you want to take and click search to find applicable tickets
  • Click the new flight that you want. Once you click on the new flight, the website will automatically calculate the new cost for your flight, including the difference between ticket costs and the fees associated with changing your flight.[10]
  • If your flight is within the U.S., the change fee is $200 USD.[11]
  • The change fee outside of the U.S. is between $200 to $500 USD but varies depending on where you’re traveling.
  • Pay for the new flight. Input your credit card details to pay for the new tickets. Keep in mind that any remaining balance will be charged to your card when you do this.
  • Call Delta if you don’t want to use the web. Dial 1-800-221-1212 or find the number in your country by visiting https://www.delta.com/content/www/en_US/support/talk-to-us/reservations-and-refunds/reservations-offices.html. Have your itinerary and details ready and explain that you want to change your flight details. They will talk to you about your options and the costs associated with switching your flight.

Delta Miss Flight FAQs

Will Delta rebook you if you miss a flight?

If you missed your flight, go to the Delta representative and ask for the new ticket in the consecutive Delta flight. Delta Airlines will provide you a new ticket on the next flight within 24 hours of the scheduled departure of your flight.

What happens if you miss your flight, Delta?

If you miss your flight, you should immediately seek assistance from Delta Airlines. Delta may allow you to fly standby on a later flight. Be forewarned: Delta has implemented “same day stand-by” fees. … Now, these nonrefundable tickets can be changed ahead of time for a $50 fee, plus the difference in the ticket price.

Do you get charged for missing a flight, Delta?

According to the Delta Airlines Missed Flight Policy, the passengers who have missed their scheduled flight may board their next scheduled flight with Delta Airlines on standby. No charges will be levied on the passengers for travelling with Delta Airlines.

Does Delta do same-day flight change?

With Same-Day Confirmed, you’ll move to a confirmed seat on a new flight. … You can use the Same-Day Confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights. It is not available for international flights.

Can I cancel Delta flight for free?

24-Hour Risk-Free Cancellation

As part of our Customer Commitment for customers who book directly on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.

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