“If the passenger fails to occupy space which has been reserved for him/her on a Delta flight and Delta fails to receive notice of the cancellation of such reservation prior to the departure of such flight, or if Delta cancels the reservation of any passenger in accordance with any provision of this rule, Delta will cancel all reservations held by such passenger on Delta flights for continuing or return space, provided Delta originally reserved that space.”
Rule 135 then goes on to add, “Delta is not liable when it cancels the reservation of any passenger in accordance with this rule, but:
“1) If such Delta Airlines Reservations was canceled pursuant to paragraph A) of this rule, Delta will take such action as is provided in Rules 35 and 240 (Flight Delays/Cancellations);
“2) If such reservation was canceled pursuant to other paragraphs of this rule, Delta will refund in accordance with Rule 270 (Voluntary Refunds).”
As far as I can tell, Rule 270 makes no provision for a later arrival, including a missed flight due to delays at check-in or security screening. That’s why passengers are advised to get to airports well ahead of the scheduled boarding time. You can read the whole document yourself at http://www.delta.com/content/dam/delta-www/pdfs/legal/contract_of_carriage_dom.pdf to see if you can find anything specific to your situation that is (or isn’t) addressed.
Discount coach tickets (the kind you and I buy probably buy about 99% of the time), are non-refundable, meaning if you decide not to travel, or miss your flight out of your own fault you lose the ticket. Period.
However, there are some things that you can do in order to protect yourself and get to your destination.
First, take a minute to freak out. Then, when you have that out of your system and your wits about you again, take one of these next steps to correct your course.
Next, Call Delta Airlines
If you miss your flight, you should immediately seek assistance from Delta Airlines.
Delta may allow you to fly standby on a later flight. Be forewarned: Delta has implemented “same day stand-by” fees.
NOTE: Discount coach tickets (the kind you and I buy about 99% of the time), are non-refundable, meaning if you decide not to travel, or miss your flight out of your own fault you lose the ticket. Period.
Now, these nonrefundable tickets can be changed ahead of time for a $50 fee, plus the difference in the ticket price. Not cheap, but better than losing one ticket and buying an entirely new one. But these changed reservations need to be done in advance. So if you miss your flight, they need to be done at least before the plane has taken off – even if you aren’t on it.
What happens if you’ve already missed your flight? It happens. Luckily for you, there is a little-known rule in the airline industry that is known as the two-hour rule or the flat-tire rule. This is an actual policy at US Airways and Southwest as well as several other airlines, but it isn’t publicized.
Essentially, if there are circumstances beyond your control, like a huge accident on the highway en route to the airport, you may get a little extra help. The two-hour rule states that if a passenger arrives within two hours of their missed flight, the airline employee can put you on the next flight with the same airline on standby at no charge. If you miss the last flight of the day, you’ll be on standby on the first flight the next day.
Pro Tip: If you have membership status with the airline you’re flying, sometimes you can get a little extra help. Do be sure to mention this. Please note that this is not a requirement for Delta, so if you are professional and even made attempts to call the airline before the flight departed and let them know your situation, you are more likely to have great assistance at the airport. If you feel that you are not getting support by the gate agent, you can also request a supervisor, who normally is wearing a Red Coat. They are normally more sympathetic to your situation and may assist you. Again, you need to maintain your coolness.
If you’re more than two hours late, you’re probably out of luck, and getting a new ticket is next up on your agenda. If you’re on the first part of your itinerary, you can’t just buy a one-way ticket rather than paying an expensive change fee. This will usually cancel your whole itinerary. Your best bet is to pay the change fee. However, if you’re on your return flight home and your bags are already ahead of you, getting a cheap one-way ticket is a great solution. Go for it!
The most important thing is not to beat yourself up about missing a flight. It happens to even the most punctual, seasoned traveler. Going with the flow, being flexible, and being kind even when you’re stressed out is part of travel and part of life. Take a deep breath and ask for help. You’ll get where you want to go.
How to Change Your Delta Flight
- Visit the Delta website and click My Trips. Go to https://www.delta.com/. Once you’re there, click the link that says “My Trips” on the left-hand side of the screen
- Input your flight details. You’ll have to type in your first and last name and flight confirmation number. Once you type them in, click “Find my Trip.” The next page will display the itinerary for your flight.
- Change the dates and details of the flight and click search. On this page, you can select the days of your travel and search for a new flight. Enter the new flight that you want to take and click search to find applicable tickets
- Click the new flight that you want. Once you click on the new flight, the website will automatically calculate the new cost for your flight, including the difference between ticket costs and the fees associated with changing your flight.
- If your flight is within the U.S., the change fee is $200 USD.
- The change fee outside of the U.S. is between $200 to $500 USD but varies depending on where you’re traveling.
- Pay for the new flight. Input your credit card details to pay for the new tickets. Keep in mind that any remaining balance will be charged to your card when you do this.
- Call Delta if you don’t want to use the web. Dial 1-800-221-1212 or find the number in your country by visiting https://www.delta.com/content/www/en_US/support/talk-to-us/reservations-and-refunds/reservations-offices.html. Have your itinerary and details ready and explain that you want to change your flight details. They will talk to you about your options and the costs associated with switching your flight.
Delta Miss Flight FAQs
What happens if you miss your flight, Delta?
If you miss your flight, you should immediately seek assistance from Delta Airlines. Delta may allow you to fly standby on a later flight. Be forewarned: Delta has implemented “same day stand-by” fees. … Now, these nonrefundable tickets can be changed ahead of time for a $50 fee, plus the difference in the ticket price.
Do you get charged for missing a flight, Delta?
According to the Delta Airlines Missed Flight Policy, the passengers who have missed their scheduled flight may board their next scheduled flight with Delta Airlines on standby. No charges will be levied on the passengers for travelling with Delta Airlines.
Does Delta do same-day flight change?
With Same-Day Confirmed, you’ll move to a confirmed seat on a new flight. … You can use the Same-Day Confirmed option for travel within the United States, Canada, Puerto Rico, and the U.S. Virgin Islands on Delta and Delta Connection® flights. It is not available for international flights.
Can I cancel Delta flight for free?
24-Hour Risk-Free Cancellation
As part of our Customer Commitment for customers who book directly on delta.com or the Fly Delta app, Risk-Free Cancellation means that after you’ve purchased a qualifying eTicket, you have up to 24 hours after booking to cancel it for any reason and receive a full refund with no fees.
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