What is the Phone Number for Philippine Airlines Customer Service?

How do I contact Philippine Airlines customer service?

You can provide your contact details (e-mail address and mobile number) to receive notifications directly from Philippine Airlines. To do so, you can call at (+632) 8855-8888 in Manila, Philippines, or 1-800-435-9725 (toll-free) for U.S. and Canada.

Philippine Airline Flight Cancellation Policy 2020?

Due to any reason, if you need to cancel your flight with Philippine Airlines, you must know the complete details about the cancellation policies of Philippine Airlines.

Below is the cancellation policy of Philippine airlines:

• The passengers are not allowed to cancel their booking online as per the airline cancellation policy.
• In addition, you can only cancel air tickets that are booked online or through the airline’s service center.
• In order to cancel your booking, you must contact the airline booking center or send a proper email to the airline.
• You will be charged a cancelation fee and penalty which depends on the type of your fare.
• Moreover, you will get a refund for your canceled flight in the original form of payment.

What is Philippine Airlines Pet Reservations Policy?

Pet Reservations: The passengers must at least 12 years old to travel with pets on Philippine Airlines. You must inform the Animal Bureau Quarantine of Japan about pet traveling to japan as check-in or cargo, at least 40 days prior to the arrival of the pet.

Pets in the Cabin: Unfortunately, Philippine Airlines doesn’t allow you to travel with pets in the main cabin on flights.

Pets in Checked Baggage: Philippine Airlines welcome pets as checked baggage on a number of different flight. Fees are not included in the free baggage allowance and are charged as excess baggage for international flights to Guam, Honolulu, Las Vegas, Los Angeles, San Francisco, Vancouver, or Japan. If the pets and carriers measuring is 203 cm or less and weighing 23 kg or less are charged at double the excess baggage fee. And charged at triple the excess baggage rate if the measuring over 203 cm and weighing more than 23 kg.

Carrier Guidelines: The pet’s carrier must be leak-proof for pets traveling as checked baggage,

Other Restrictions: Affenpinscher, Chow Chow, Pug (all breeds), Boerboel, Dogue de Bordeaux, Rottweiler, Boston Terrier, English Toy, Shar Pei, Boxer, French Bulldog, Shih Tzu, Brussels Griffon, Griffon Bruxellois, Staffordshire Bull Terrier, Bulldog, Japanese Chin, Tibetan spaniel, Bullmastiff, King Charles Spaniel, Tosa, Cane Corso, Lhasa Apso, Valley Bulldog, Cavalier King Charles, Mastiff (all breeds), Yorkshire Terrier, Chihuahua (appleheaded), and Pekingese are the breeds of nub-nosed animals which are not permitted to travel on any PAL flights due to health risks,

Why Do People Call Philippine Airlines Customer Support?

People generally call the Philippine airlines customer care for clarifying their doubts and solving their issues, making the reservation for flights or other travel, such as vacation packages or cruises, changing or cancelling flights, flight rebooking after a delay or cancellation, asking for refunds, or ticket credits, questions about loyalty memberships and points, questions about lounge access, filing complaints or compliments about Philippine Airlines employees, inquiring about lost or delayed baggage, coordinating assistance for children traveling alone or passengers with disabilities, questions about travel advisories and technical support for using the philippineairline.com website are the few reasons why people called Philippine Airlines.

Attribute of a Good Quality Customer Support.

• Quick response: To please the client and keep up their expectations, the passenger’s forwarded complaints receive an immediate response. Companies that hold customer responses and complaints for longer intervals have trouble retaining their customers, hence a quick response is an important key to running a successful institution.
• Flexibility: Some indispensable cases might arise that require professionals to have a certain level of flexibility to enhance the services provided.
• Follow Up: The executive done regular follow-ups to ensure that a long term solution has been derived for the crises at hand.

What are Philippine Airline cabin classes?

Economy Class, formerly known as Fiesta Class, is available for flyers on all aircraft. With each seat, you will get 9-inch or 10-inch monitors with a headphone jack and USB port for charging and have four-way headrests, and six inches of recline.

Premium Economy Class, also known as Economy Plus which is available on A330 and A350 aircraft, and also Philippine Airlines Express flights using two-class A320s in which case the business class seats can be purchased as Premium Economy.

Business Class, also known as Mabuhay Class which is available on all aircraft, that offers increased legroom and lie-flat seats, and is the only Philippine carrier to offer business class on domestic flights. Philippine Airlines provide amenity kits on medium-haul and long-haul flights.

How can I cancel my Philippine Airlines ticket?

You are not allowed to cancel the booking online, and to make a cancelation on your booking, you can visit or call Philippine Airlines Ticket Office or send an e-mail to onlinebooking@philippineairlines.com. Penalties may apply depending on the fare.

How much is the compensation for canceled flights?

You will get the amount of compensation depends on the length of your flight, when the alternative flight would have arrived compared to your original flight.

What is the Philippine Airlines frequent flyer program?

Philippine Airlines frequent flyer program is known as Mabuhay Miles. And was established in 2002.

Mabuhay Miles is divided into multiple layers:

Classic: The basic level at which someone starts earning ‘miles’,

Elite: To become an Elite member, passengers have to earn 25,000 flight miles, flown 30 one-way sectors in any class of service, or flown 15 one-way sectors in business class.

Premiere Elite: To become a Premiere Elite member, passengers have to earn 45,000 flight miles, flown 50 one-way sectors in any class of service, or flown 25 one-way sectors in business class.

Million Miler: To become a Million Miler member, passengers have to flown one million (1,000,000) cumulative Tier/Flight Miles on Philippine Airlines.

What is Philippine Airlines’ checked baggage / hold luggage policy?

Below are the Philippine Airlines’ standard checked baggage/hold luggage policy:

• Maximum allowed dimensions is 62 inches or 157 cm (length + width + height).
• Maximum allowed weight is 50 pounds or 23 kilograms.
• 2 bags standard, up to 10 bags maximum

Excess baggage fees: On Philippine Airlines flights will charge you $85-$95 per bag for three or more bags per passenger on checking excess baggage.

Overweight baggage fees: Any baggage weighing more than 50lbs is considered as Overweight bags and the fees for checking overweight baggage on Philippine Airlines are charged in addition to any standard, excess, or oversized baggage fees.

Oversized baggage fees: The bags of larger than 62 inches (a sum of weight, length, and height) will be considered oversized, and oversized baggage fees are charged in addition to any standard, excess, or overweight fee.