Sun Country Airlines Reservations and Customer Service Phone Number
Sun Country Airlines, was founded in June 1982, is based at Minneapolis–Saint Paul International Airport with headquarters on airport property.
It is an American ultra-low-cost airline, and the eleventh largest in the US by passengers carried and operates 86 routes between destinations in the United States, Mexico, Central America, and the Caribbean.
Sun Country Airlines Reviews
|Tripadvisor: Sun Country airline has a 3.0 rating out of 5. The reviews are based on 3,048 reviews.||SkyTrax: The review score is 4/10 based on 246 reviews.|
|Kayak: The score is 7.7 out of 10, Based on 9,088 reviews.|
Sun Country Airlines Codes
|Sun Country Airlines IATA code: SY|
Sun Country Airlines ICAO code: SCX
Sun Country Airlines Call Sign: SUN COUNTRY
Sun Country Airlines Customer support, phone number, and other contact information, In order to speak with a human operator in the fastest possible time follow these steps
- Sun Country Airlines toll-free number: 1 (651) 905-2737
Follow the below steps to contact Sun Country Airlines customer support and talk with a live person over the phone:
- Call Sun Country Airlines customer service: 1 (651) 905-2737
- Press 2, Press 1, press 3
- After that, you will be placed on hold to speak with a live person at Sun Country Airline
What is the Phone Number for Sun Country Airlines Reservations?
You can reach Sun Country customer representative by dialing their toll-free numbers given below:
- 612-970-3576 (Baggage or Lost and Found)
- 651-905-2737 (Reservation)
- 800-800-6557 (Check Flight Status)
- 651-900-8400 (Press Inquiries)
- (800) 359-6786
- (651) 681-3900
- (800) 359-6786
- (866) 289-9673
What is Sun Country Airline Flight Cancellation & Refund Policy?
Due to any reason, if you need to cancel your flight with Sun Country Airlines, the airlines offer you its classy services which support you at each step of the journey either to make a reservation or to cancel or change a flight.
Sun Country Airlines cancellation and refund policy is listed below:
- Passengers are allowed to cancel their reservation online and also by contacting Sun Country Airlines booking representatives.
- The cancelation fee depends on the cancelation and booking periods, you can cancel your booking without any cancelation fee only if the cancelation request is made within 24 hours from the time of booking and the 7 days before the departure.
- As per the Sun Country Airlines Refund Policy, you are only eligible for a refund when the refund and the cancellation were done within the provided period.
- Passengers will get the refund amount within 7-9 working days if the payment was done online.
Sun Country Airlines Cancellation fee:
- If cancelation is made 60 or more days before travel, there is no cancelation fee.
- And if cancelation is made 14 to 59 days before travel, you need to pay $50 as a cancellation fee.
- And $100 fee is charged to the passengers if a cancelation request is made less than 14 days before travel.
What is Sun Country Airlines Pet Reservations Policy?
Pet Reservations: Sun Country Airlines accepts only 4 pets as carry-on baggage on each flight, so you are advised to reserve a spot as soon as possible after your travel plans are confirmed, and to do so you should contact Sun Country Airlines Reservations at 800-359-6786.
Pets in the Cabin: Sun Country Airlines allows you to carry small pets (dogs and cats) in the cabin on select flights within the United States if the total weight of pet and carrier is less than 7 kg (16 lbs). You can’t take your pets on international flights or flights to/from Anchorage. You can bring only one pet and carrier on a flight. The airline will be charged you $125 for a pet traveling in the main passenger cabin for each flight segment.
Pets in Checked Baggage: Unfortunately, Sun Country Airlines doesn’t allow pets to travel in the cabin.
Carrier Guidelines: The pet carrier must 16″ x 11″ x 8″ (40 cm x 28 cm x 20 cm) in dimensions and the carrier must be soft-sided, leak-proof bottom, have enough space for pets to move freely inside the carrier. And at last, your pets must remain inside the carrier under the seat in front of you throughout the journey.
Why Do People Call Sun Country Airlines Customer Support?
People generally call the Sun Country airlines customer care for clarifying their doubts and solving their issues, making the reservation for flights or other travel, such as vacation packages or cruises, changing or canceling flights, flight rebooking after a delay or cancellation, asking for refunds, or ticket credits, questions about loyalty memberships and points, questions about lounge access, filing complaints or compliments about Sun Country Airlines employees, inquiring about lost or delayed baggage, coordinating assistance for children traveling alone or passengers with disabilities, questions about travel advisories and technical support for using the suncountry.com website are the few reasons why people called Sun Country Airlines.
The attribute of Good Quality Customer Support.
- Quick response: To please the client and keep up their expectations, the passenger’s forwarded complaints receive an immediate response. Companies that hold customer responses and complaints about longer intervals have trouble retaining their customers, hence a quick response is an important key to running a successful institution.
- Flexibility: Some indispensable cases might arise that require professionals to have a certain level of flexibility to enhance the services provided.
- Follow Up: The executive done regular follow-ups to ensure that a long term solution has been derived for the crises at hand.
How to cancel a ticket with Sun Country Airlines?
Sun Country Airlines provides a toll-free number (+1-800-831-1547), to help their passengers to cancel their ticket within 24 hours of purchase.
What is Sun Country Airlines Baggage Fees and Policy?
Passengers are charged for everything but a personal item and the baggage fees will depend on when and how you purchase your baggage. And passengers will be charged only $10 for purchasing a bag at the time of booking that is less as compared to purchasing a bag at the airport.
1 personal carry-on item is free.
Standard carry-on bag:
- You will pay $30 at the time of booking online.
- You will pay $35 at the time of booking via the contact center.
- And will pay $35 Online post-booking or during online check-in.
- $40 is for post-booking via the contact center.
- And a $40 fee is for purchase at the airport.
Size and Weight Restrictions
- Personal: There is no weight restriction for the personal bag but the size is restricted to 17 x 13 x 9 inches (43 x 33 x 22.9 cm).
- Carry-On: The restriction for carry-on bags is 35 pounds (15.9 kg) and 24 x 16 x 11 inches (61 x 40.5 x 28 cm)
Lap Infant Carry-On Policy
- The new-born is not permitted any carry-on allowance.
- You can carry any item in the adult’s carry-on.
Checked Baggage Allowance
|First Bag||Second Bag||Third Bag|
|Online at the time of booking||Up to $30||$40||$40|
|Post-booking online or during online check-in||$35||$45||$50|
|At the time of booking via the contact center||$35||$45||$50|
|Post-booking via the contact center||$40||$50||$60|
|At the airport||$40||$50||$60|
Excess Baggage Fees
- $20 for 51-60 pounds (23-27 kg) bags.
- $60 for 61-100 pounds (27.7-45.4 kg).
- And $100 for 63+ linear inches (160 cm).
What do I do if Sun Country Airlines damaged or lost my baggage?
If you face any incident of damaged or lost baggage with Sun Country Airlines. You should make an in-person report to Sun Country Airlines representative at the airport within 24 hours of your arrival.
Please fill out a Delayed Bag Form if you are not able to file a claim with an agent at the airport.
And if you failed to report delayed bags within the allowed time frame, the airline may denial of compensation.
How much do airlines have to pay for delayed baggage?
As per the U.S. and Montreal Convention Air Passengers Laws, the average compensation for your damaged/lost baggage is $1,525 – $3,500.
To get compensation against your lost/damaged baggage, you must fill out the form to fight for your right, and then if you won the claim you will get the amount get transferred directly into your account.
What is Sun Country Airlines’ frequent flyer program?
Sun Country Airline introduces its first frequent flyer program in 2004 called Sun Country VIP Club and renamed it to Ufly in 2007. The airline again renamed the program to Sun Country Rewards from November 2018.
How do I use my Sun Country points?
To redeem points please logged into your Sun Country Rewards account and choose the desired number of points you want to redeem. The airline will calculate and deduct the points, and the remaining balance will be paid with a credit card.
How does Sun Country assign seats?
You can select your seats online up to 24 hours before the scheduled departure for international flights. If you do not select your seat assignment in advance, you will be assigned a seat at no charge. The seat will be assigned to you at the airport during check-in a maximum of 3 hours before departure.
What is Sun Country points worth?
You will earn 100 points for your every $1 of spending with Sun Country Airlines, including flights, vacation packages, seat selections, and bag options.
|Country, City, Airports||Updates|
|Aruba, Oranjestad, Queen Beatrix International Airport||Seasonal|
|Bahamas, Nassau, Lynden Pindling International Airport||Seasonal|
|Belize, Belize City, Philip S. W. Goldson International Airport||Seasonal|
|Canada, Vancouver, Vancouver International Airport||Seasonal|
|Costa Rica, Liberia, Daniel Oduber Quirós International Airport||Seasonal|
|Dominican Republic, Punta Cana, Punta Cana International Airport||Seasonal|
|Honduras, Roatán, Juan Manuel Gálvez International Airport||Begins December 18, 2020|
|Jamaica, Montego Bay, Sangster International Airport||Seasonal|
|Mexico, Cancun, Cancún International Airport|
|, Cozumel, Cozumel International Airport||Seasonal|
|, Huatulco, Bahías de Huatulco International Airport||Seasonal|
|, Ixtapa/Zihuatanejo, Ixtapa-Zihuatanejo International Airport||Seasonal|
|, Los Cabos, Los Cabos International Airport||Seasonal|
|, Mazatlán, Mazatlán International Airport||Seasonal|
|, Puerto Vallarta, Licenciado Gustavo Díaz Ordaz International Airport||Seasonal|
|St. Kitts & Nevis, Basseterre, Robert L. Bradshaw International Airport||Terminated|
|United Kingdom, London, London Stansted Airport||Terminated|
|United States (Alaska), Anchorage, Ted Stevens Anchorage International Airport||Seasonal|
|United States (Arizona), Phoenix, Phoenix Sky Harbor International Airport|
|, Tucson, Tucson International Airport||Seasonal|
|United States (California), Los Angeles, Los Angeles International Airport|
|, Palm Springs, Palm Springs International Airport||Seasonal|
|, Sacramento, Sacramento International Airport||Seasonal|
|, San Diego, San Diego International Airport|
|, San Francisco, San Francisco International Airport|
|, Santa Barbara, Santa Barbara Municipal Airport||Terminated|
|, Santa Rosa, Charles M. Schulz–Sonoma County Airport||Terminated|
|United States (Colorado), Denver, Denver International Airport||Seasonal|
|United States (District of Columbia), Washington D.C., Ronald Reagan Washington National Airport||Terminated|
|, , Washington Dulles International Airport||Seasonal|
|United States (Florida), Fort Myers, Southwest Florida International Airport|
|, Miami, Miami International Airport||Seasonal|
|, Orlando, Orlando International Airport|
|, Sarasota, Sarasota–Bradenton International Airport||Seasonal|
|, Tampa, Tampa International Airport||Seasonal|
|United States (Georgia), Savannah, Savannah/Hilton Head International Airport||Seasonal|
|United States (Hawaii), Honolulu, Daniel K. Inouye International Airport||Seasonal|
|United States (Illinois), Chicago, Chicago Midway International Airport||Terminated|
|, , O’Hare International Airport|
|United States (Louisiana), New Orleans, Louis Armstrong New Orleans International Airport||Seasonal|
|United States (Maine), Portland, Portland International Jetport||Seasonal|
|United States (Maryland), Baltimore, Baltimore–Washington International Airport||Seasonal|
|United States (Massachusetts), Boston, Logan International Airport||Seasonal|
|United States (Michigan), Lansing, Capital Region International Airport||Terminated|
|United States (Minnesota), Minneapolis/St. Paul, Minneapolis–Saint Paul International Airport||Hub|
|United States (Mississippi), Gulfport, Gulfport–Biloxi International Airport||Seasonal|
|United States (Missouri), Branson, Branson Airport||Terminated|
|, St. Louis, St. Louis Lambert International Airport||Seasonal|
|United States (Montana), Bozeman, Bozeman Yellowstone International Airport||Seasonal|
|United States (Nevada), Las Vegas, McCarran International Airport||Focus city|
|United States (New Jersey), Newark, Newark Liberty International Airport|
|United States (New York), New York, John F. Kennedy International Airport||Terminated|
|United States (Ohio), Cleveland, Cleveland Hopkins International Airport|
|United States (Oregon), Portland, Portland International Airport||Focus city|
|, Redmond, Roberts Field||Seasonal|
|United States (Pennsylvania), Philadelphia, Philadelphia International Airport||Seasonal|
|United States (Puerto Rico), San Juan, Luis Muñoz Marín International Airport||Seasonal|
|United States (Rhode Island), Providence, T.F. Green Airport||Seasonal|
|United States (South Carolina), Myrtle Beach, Myrtle Beach International Airport||Seasonal|
|United States (Tennessee), Nashville, Nashville International Airport|
|United States (Texas), Austin, Austin–Bergstrom International Airport||Seasonal|
|, Dallas, Dallas/Fort Worth International Airport||Focus city|
|, Harlingen, Valley International Airport||Seasonal|
|, San Antonio, San Antonio International Airport||Seasonal|
|United States (Washington), Seattle, Seattle–Tacoma International Airport|
|United States (Wisconsin), Madison, Dane County Regional Airport||Seasonal|
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